Care Coordinator

Overview

Who You Are You are devoted, compassionate, and enjoy being on the front lines in healthcare, changing the lives of your patients. You are passionate about getting to the root cause of a patient’s conditions, removing social determinants of healthcare, and ensuring the highest possible quality of life for those in your care. You don’t want to sacrifice quality over quantity, and you aim to provide the same level of care and commitment to your patients that you would to your own family member. Does this sound like you? If so, we should talk. Who We Are We are a groundbreaking team of healthcare professionals focused on making a major impact in healthcare. We align every aspect of our health plans to support patients seeing our providers; we drive health improvements, create a seamless member experience, and eliminate duplicative costs. We listen to the needs of our patients and our employees, continually working to push beyond the status quo in which the care system manages patients today. For us, it’s all in a day’s work. Your Role The Care Coordinator is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic and acute care needs. Care coordinators monitor and coordinate patients' treatment plans, educate them about their condition, connect them with health care providers, and evaluate their progress. Essential Functions Establishing trusting, supportive, collaborative relationships with patients and their families. Build relationships with patients in a clinical setting, working alongside medical providers, medical assistants, nurse care managers and other members of the care team. Actively engage a panel of adult patients Greet patients and families in reception, bring them back to rooms, establish an agenda, and work with the patients/NCM to ensure a pragmatic care plan is established. Capture relevant information about the patient’s health and healthcare experience, take vitals, administer point-of-care testing, and perform standard age and condition-appropriate screening assessments Take responsibility (in partnership with providers and NCM) for the health of a population of patients and monitor and track whether those patients are up to date on preventive measures Communicate with patients by phone or in-person and escalate to the care team when necessary. Assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, and sharing or transferring information with the patient’s internal and external care team. Participate broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls, assisting with front desk inquiries, and ensuring general upkeep of the clinical space. Essential Qualifications: Experience in a service environment Interpersonal communication skills with exceptional listening abilities Compassionate, kind, and open-minded Teamwork experience Excellent written and verbal communication skills Excited about joining a young organization in its startup phase Some clinical experience is a plus, such as EMT, MA, CNA, or Phlebotomy certification How You are Supported You will benefit from Honest’s exceptional total rewards package, including competitive base pay with bonuses, unlimited paid time off for this role, 12 paid holidays per year, reimbursement for continuing medical education, 401k with 4% match, health, dental, and vision insurance. Family friendly policies that support paid parental leave and flexible work arrangements. As a team member you’ll be supported by our robust commitment to training and development that starts with onboarding and continues throughout your career with us. You will collaborate with like-minded healthcare professionals who, like you, understand the importance and value of our high-quality, value-based, care model.

Qualifications

• High School/GED
• Do you have clinical experience is a plus, such as EMT, MA, CNA, or Phlebotomy certification?
• Service Environment (2+ years)

Company

Our client is a Home Health Care Service company that partners with local Primary Care Doctors to continuously challenge the status quo in care provided for people with Medicare. They focus on the whole care experience. This means improved patient outcomes and it also saves money.