Customer Success Manager
Job Closed
Overview
Our client, a Healthcare SaaS based D2C, which just finished a $4 Million Seed Round, is eagerly seeking their first Customer Support Manager. This person will report directly to the CEO and need to be fully autonomous in the day to day Customer Life Cycle. The software which you will be backing is designed specifically to make the patient experience when it comes to payment/insurance billing process seamless and painless. You will be Top 3 Required Skills 1. 3+ Years Customer Support Management in a Health Tech Organization 2. Proven track record of Client/Customer Retention (On Resume) 3. 3+ Years of Building/Creating Training Materials Day to Day You will be developing a Customer Success strategy based off of your previous Health Tech SaaS experience. You will also create customer/client training materials, coach and mentor new/existing clients on the company's proprietary software, and help develop the entirety of the Customer Success program. Though this will not be a leadership role it will be the first formal CSM role in the organization. You will partner directly with the CEO, Sales team, as well as work hand in hand with the inbound support team.
Qualifications
- Software as a Service (SaaS) (3+ years)
- Healthcare (3+ years)
- Bachelor's degree or higher
- Customer Success Management (3+ years)
Company
Health insurance solutions for your digital health business. We offer a variety of solutions that allow digital health companies to build delightful health-insurance experiences directly into their products.