Clinic Manager

Overview

Our Clinic has an exciting opportunity for a Clinic Manager at our Coastal Family Health Center in Astoria, OR. The ideal candidate will have experience with Direct Supervision in a Medical and/or Dental healthcare setting and will have an energy and passion for providing healthcare for the underserved in the local community. In addition, this candidate will possess strong partnership skills, the ability to think creatively, the ability to understand the dynamics of the needs of the patient, the needs of the staff, and needs of the business and the work ethic and desire to improve all three areas. We offer great benefits: Relocation Allowance. Temporary Housing Allowance. 100% employer-paid health insurance for employees including Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, and more. Essential Functions/Responsibilities/Duties Manages one or two service line clinics/stores (medical, dental, pharmacy), with 25 to 45 FTEs, 15,000 to 25,000 encounters, and an expense budget of $4-7 million. Responsible for the patient experience in all service lines at site(s) and achieving organizational goals for Patient Satisfaction. Responsible for achieving enrollment standards, patient quality metrics; patient access; and appropriate ED utilization as required by managed care organizations. Manages all workflows at the site, including the clinic billing process for all applicable service lines within the site. Exemplifies excellent customer relations with patients, visitors, and other employees. Addresses all patient complaints. Holds staff accountable for conformity to customer service policy and patient satisfaction. Partners with local healthcare leaders to develop a coordinated delivery system within the communities serviced by the clinic(s). Develops and maintains ties and/or networks in the local community for the purpose of promoting our mission. Recommends the establishment, expansion, modification or elimination of services, based on an understanding of community need, organizational capability and financial viability. Develops an annual encounter budget for all applicable service lines and is responsible for the achievement of the budget. Contributes to the creation of the site(s) financial budget and manages variances for all controllable budget line items. Develops and drives operational improvement and change management initiatives within the clinic(s). Leads the site leadership team in continuous improvement practices. Ensures compliance with Joint Commission, Meaningful Use, NCQA, UDS and local and state/federal regulations. Coaches, mentors and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback. Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training. Leads and/or participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment. Creates and maintains an inclusive work environment that respects diverse ideas, backgrounds and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives and maintains an employee engagement culture. Qualifications Education: Bachelor’s Degree in Business Administration, Healthcare Administration, or similar field required. Experience: Minimum of 3 years of supervisory or leadership experience in a healthcare environment; with a Master’s degree minimum experience required is 1 year. Healthcare Administrative Fellowships may count for up to 2 years of experience based on the duration of the program. Licenses/Certificates/Registration: Current driver’s license and proof of automobile liability insurance coverage. Knowledge/Skills/Abilities: Knowledge of Oregon State Basic Health Plans. Knowledge of Community and Migrant Health Centers and primary healthcare services. Ability to problem solve, prioritize, and communicate effectively. Proficient with EPIC or other patient information system, Microsoft Word and Excel. Knowledge of medical and/or dental office operations preferred. Ability to speak Spanish preferred. All candidates must be or become fully vaccinated against COVID-19 if selected for hire. Valid medical or religious exemptions will be considered, but serial COVID-19 testing will be required to maintain employment.

Qualifications

• Bachelor's degree or higher
• Leadership in Healthcare Setting (3+ years)
• Valid Regular Driver License (DL)

• In what area of study is your degree?
• Do you speak Spanish?

Company

Our client is a Hospital and Health Care Company that is one of the largest community health centers in the Pacific Northwest. We provide comprehensive medical, dental and social services in 16 communities across Washington and Oregon.