Customer Success Manager

Overview

Our client in the SaaS Time Keeping/Scheduling Industry is expanding their Technical Customer Manager Team. This person will play a key role in increasing the capacity and rate at which the company can onboard new clients. This person will be assigned to clients as they onboard and will be responsible for designing the way they adopt the new technology into their own. This will require heavy SaaS implementation and coordination experience more so than renewals and check-ins. Top 3 Skills Required: 1. 5+ Years SaaS based Implementation Heavy CSM 2. 5+ Years Onboarding, Prescribing, and Presenting Solutions 3. 5+ Years Experience Implementing, Running, and Managing Successful Partner Enablement Programs Day to Day The first 3 months you'll be shadowing the existing onboarding program, meeting with the current CS Team, and learn best practices of the current CS program. Afterwards you will be assigned to 200+hr launches which will require an acute knowledge of software implementation and integration. This will not be a renewal and check-in satisfaction type of CSM role. The Account Management team handles that part. You will be solely responsible for the successful adoption and integration of the software within your customer's current software ecosystem.

Qualifications

• Bachelor's degree or higher
• Software as a Service (SaaS) (5+ years)
• Software Implentations (5+ years)

• Project Management (PM) (3+ years)

Company

Our client is a Software Development company that provides workforce scheduling software that automates the process of creating and managing shift schedules according to the rules and parameters set by an organization, state and federal laws, safety regulations, and union agreements. They are on a mission to create a better employee experience and help organizations optimize their workforce-scheduling practices through innovative technology