Front Office Supervisor

Overview

Applicants for all positions will be required to provide proof that they are fully vaccinated against COVID 19 during the hiring process. Valid medical or religious exemptions will be considered, but serial COVID testing will be required to maintain employment. Oversees the daily operation of all clinic practice management services including scheduling, reception, clinical support and referral management. Manages and implements policies and processes to ensure compliance with the standards of the organization and various regulatory agencies. This position provides oversight to front office operations for all three Portland clinic locations. What we Offer: 100% employer-paid health insurance for employees including Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, and more. Essential Functions/Responsibilities/Duties - Plans and manages the daily functions of the clinic front office. - Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies. - Manages provider schedules to ensure correct appointment type is assigned, schedule is full, and daily targets are met. Verifies and adjusts schedule when providers are not available. - Maintains and books appointments for the Credit Manager and Behavioral Health Consultant. - Monitors the patient record filing system and ensures accurate and complete data is collected for all patients. Provides feedback and instruction to staff to ensure accuracy of patient files. - Develops and coordinates quality assurance activities for the front office. - Coordinates patient file audits/reviews to comply with standards from The Joint Commission (TJC), Federal, State, and local regulations. Performs various audits to include Cash Box reconciliations and MyChart Proxy. - Reviews and monitors various reports from the Epic system including sliding fee eligibility and utilization, registry follow up, and patient wellness follow up. - Monitors daily work queues for clinic staff to ensure productivity, identify issues and allocates workload. - Manages AIDET patient communication surveys, compiles and communicates results, and makes any process or procedure changes necessary to improve results. Also manages TSF and Arcadia Tracking on a daily basis. - Manages the processing of all Release of Information requests. Coordinates with Risk Management regarding the healthcare information to be provided prior to the release. - Coaches, mentors and trains direct report staff. Assesses competencies of staff, provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback. - Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment. - Creates and maintains an inclusive work environment that supports diverse ideas, backgrounds and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives and maintains an employee engagement culture. Qualifications: Education: High School Diploma or GED. Associate’s Degree preferably in business or healthcare preferred. Experience: Experience of 5 years in healthcare required. Associate’s Degree may substitute 2 years of experience. Bachelor’s Degree may substitute 4 years of experience. One year’s supervisory experience managing employees and administering policies preferred. Licenses/Certificates/Registration: Valid Driver’s License and proof of automobile liability insurance coverage. Knowledge/Skills/Abilities Required: - Basic proficiency with a variety of computer programs including Word, Excel, and EPIC preferred. - Effective verbal, written, and listening communication skills. Ability to work independently with minimal supervision. - Ability to effectively manage employees and administer clinic policies. - Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. - Ability to work effectively in a fast-paced primary care environment. - Knowledge of medical terminology is required. - Knowledge of Patient Benefits Coordination preferred. - English/ Spanish bilingual proficiency in written and verbal communication is preferred. - Must demonstrate the ability to communicate at level 10 on the ALTA language proficiency scale to receive bilingual differential pay.

Qualifications

• High School/GED
• Healthcare (5+ years)
• Supervision (1+ years)
• Valid Regular Driver License (DL) in Oregon (OR)
• Medical Terminology (3+ years)
• Are you fully vaccinated or willing to become fully vaccinated against Covid-19?

• Are you bilingual English/Spanish?
• Briefly describe your proficiency with computer programs including Word, Excel, and EPIC.

Company

Our client is a Hospital and Health Care Company that is one of the largest community health centers in the Pacific Northwest. We provide comprehensive medical, dental and social services in 16 communities across Washington and Oregon.