Customer Success Integration Developer

Overview

Required skills and experience: Our client is searching for a Customer Success Integration Developer to fill a permanent role as soon as possible. While the company is located in Seattle Washington this role can be remote, Mountain or Pacific time preferred. Primary responsibilities for this role include delivering small to large-scale integration solutions adopting various technologies such as Azure Logic Apps, APIs, and XML; collaborate as part of feature workgroups to deliver complete, on-time solutions for both new features and existing issues impacting our customers; advise customers on integration solution features, configuration options, and system processes; and train colleagues on how to run and administer delivered integration solutions. You will also identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions. Resolve all types of design, test, and data issues with delivered solutions. Additionally, you will support customers in production using delivered integration solutions, acting as Tier 2 support on any issues referred by the Customer Success Support team and participate in periodic customer support weekend standby rotations if needed. In this role you will be expected to create and maintain integration architecture documentation including, but not limited to, data source and target models, data definitions (logical, physical, and conceptual), data flow diagrams, data mapping dictionaries, and the means to receive the data. Technical skills required for a successful engagement include 2+ years of experience implementing integration solutions within a SaaS environment; competency with data transformation tools and programming languages(Java based preferred) with experience in implementing reliable and scalable solutions; and technical documentation, communication and presentation skills. Working knowledge of ERP/WFM applications such as Workday, Dayforce, SAP, UKG, and ADP as well as Workato or Mulesoft is preferred. The ideal candidate will be a personable resource comfortable with interacting with clients and internal teams to gather, define and create the software solution that best fits client needs. What you need to know: New role with client, searching for a BA/PM from the CRM/WFM world that is growing into a developer and will use skill sets from both sides in this role. Interview process:1. Hiring Manager 2. Dev. Test 3. Sr. Engineer or VP Job selling points: Excellent way to enter the SaaS development environment. Additional job details:

Qualifications

• Have you participated in project management or development in SaaS environment?

• How many years of experience do you have in software development in CRM/WFM applications? What languages?
• Do you have experience working/developing in an Azure environment? How many years? What technologies did you become familiar with?

Benefits

Company

Our client is a Software Development company that provides workforce scheduling software that automates the process of creating and managing shift schedules according to the rules and parameters set by an organization, state and federal laws, safety regulations, and union agreements. They are on a mission to create a better employee experience and help organizations optimize their workforce-scheduling practices through innovative technology