Front Office Patient Support

Overview

Overview: As the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative duties. Job Description: As the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative duties. Working in the front office is one of the most important roles in our company. You are the face of Concentra to our communities. We will rely on your ability to maintain a calm, friendly and welcoming demeanor under just about any circumstances.  As a front office specialist, you will: • Greets patients and visitors, communicates wait times and directs them accordingly. • Obtains authorization as needed to process patients for services needed. • Checks patients in appropriate patient management system in accordance with client company protocols. • Explains all required forms to patients and ensures proper completion of all paperwork. • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly. • Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer’s protocols. • Files paperwork, medical records and correspondence according to defined company procedure. • Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms. • Follows HIPAA guidelines and safety rules • Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required. • Assists in maintaining a neat, clean and orderly appearance throughout the facility What you need to know: - Start date flexible, need someone able to start w/in 2 weeks of Concentra confirming - 8am-5pm, Mon - Fri, 30 min lunch - Check In, Check Out, Scheduling, Scanning

Qualifications

• Do you have 1+ years of experience working in healthcare admin?

Company

We’re focused on improving the health of America’s workforce, one patient at a time. We started in occupational medicine and physical and occupational therapy, treating workers for injuries and helping employers keep their employees safe and healthy on the job. Our goal is to provide quality patient care while treating everyone with friendliness, skill, and respect. As we’ve grown, we’ve expanded into urgent care, wellness services, administration, onsite health and wellness centers, and telemedicine. All these services together make achieving health easier and more accessible for our patients, clients, and colleagues.