Director of Community Operations

Overview

Our organization is changing the way individuals living with Serious Mental Illness (SMI) get care – by putting them at the center of everything we do. Our peer led model aims to build trust with these individuals, many of whom have been underserved, stigmatized, deprioritized and have very often lost trust in the systems intended to serve them. Our holistic approach includes partnering with our team of peer recovery specialists, licensed social workers and nurse practitioners, and focuses on meeting them where they are and walking with them side by side, as a trusted guide, partner, and first call, on their journeys’ to wellness. Our aim is to not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI. We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a supportive culture that prioritizes learning, creativity, and fun. The Director, Community Operations is responsible for the operation of our company’s market-level field-based staff, ensuring consistent, scalable, person-centric approaches by the field teams across the market. The Director, Community Operations will ensure our company’s teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. Furthermore, the Director, Community Operations will support the General Manager and Head of Operations in developing our company’s long-term strategy by sharing and adopting best practices for successful execution. We are looking for a candidate motivated in building an operation from the ground up, with a passion for - and preferred personal experience with - helping one of the most underserved populations. As Director, Community Operations, you will: - Ensure the seamless execution of our company’s operational and strategic plans, including adapting practices as the business evolves - Lead, motivate, and inspire field teams of peers, social workers, and clinicians deeply dedicated to our company’s mission - Expand local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other local care providers - Manage and track performance to KPIs, effectively coaching field-based staff - Communicate key information, progress, and pain points to both internal staff and external partners - Drive revenue generation and business development efforts - Lead recruitment of field-based staff in collaboration with the Human Resources team and GM - Report directly to the GM and collaborate with other Directors, Community Operations to share best practices You will be a good fit if you have: - Exceptional interpersonal and communication skills, especially in working collaboratively with field-based staff and local providers - Ability to communicate a “win-win” value proposition to community partners - Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation - Strong management and supervisory skills, including organizing and leading initiatives - Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and its members - Openness in sharing best practices and challenges with operational leadership team, including additional Directors, Community Operations - Proficiency with Microsoft Office suite and Client Relationship Management (CRM) programs The experience you bring to this role includes: - Prior operational leadership experience in a healthcare-focused business (preferably leading field-based teams or multi-site operations) - Direct field experience working with individuals living with SMI - Preferred experience in an early-stage or growth company - Bachelor’s and/or Master’s degree This is a full-time, exempt, salaried position reporting to the Director, Community Operations. Our company cares deeply about ensuring pay equity with every team member who joins. Benefits: For Full Time employees, our compensation package includes base, equity and a bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive culture. We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to getting to know you. Unfortunately, we are not able to offer sponsorship at this time.

Qualifications

• Bachelor's degree or higher
• Behavioral Health (3+ years)
• Organizational Development (3+ years)
• Leadership Experience in Healthcare (3+ years)
• Business Development (3+ years)
• 3+ years of experience in ANY of the following:
  • Microsoft Office
  • Customer Relationship Management (CRM)

• Describe any experience you have working with a start-up in the healthcare arena.
• Why do you think you would be a good fit for this position?
• Describe your field experience working with individuals living with SMI.

Company

Our client is a Mental Health Care company that is changing the way individuals living with Serious Mental Illness (SMI) get care. They believe firsthand experience with serious mental illness should be valued more.