Field Service Technician I

Overview

Field Services Technician I IHA Administration - Information Systems - Full Time Contract: - 9 month contract (runs through Sept 2024) - full time, 40 hours per week - Starting at $19/hour + Mileage Reimbursement Education: - Associate’s Degree or equivalent experience. CompTIA A+ or Microsoft MTA certification preferred. - Experience with Active Directory, Citrix XenApp, and Microsoft 365 preferred. Minimum experience: - 2+ years of progressive experience in an IT support position. Interview process: - 3 round interview process. - First, with Relode JM and 2 subsequent interviews with Hiring managers. Additional job details: - In Office position - this job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times. ---------------------------------------------------------------------------------------------------------------- POSITION DESCRIPTION: This position provides primary support for end-user devices and network hardware to IHA providers and staff. Performs user support, maintenance, training, installation, and project coordination, as required in the support of assigned systems. Responsibilities include end-user device setup, application implementation and rollout and software maintenance. Provides on-site support for IHA administration and practices. ESSENTIAL JOB FUNCTIONS: - Researches, evaluates, installs, configures, and troubleshoots all hardware peripherals - Defines and takes proactive steps necessary to avoid problems and minimize or eliminate system downtime - Applying necessary patches, service packs, program upgrades or configuration changes. - Troubleshoots local practice network, systems, and applications to identify and correct malfunctions - Works closely with the service desk team and leadership regarding hardware and network support - Installs new software as directed. - Moves IT equipment as needed and ensures that all information delivered to offices - Adheres to pre-defined SLAs and Service Desk Metrics. - Works with IT Leadership and IHA Compliance Officer on HIPAA compliance - Provides off-hours support on a rotating basis (on-call). - Prioritizes telephone, email, and service desk inquiries as well as determines when to escalate - Communicates effectively with IHA personnel to ensure coordinated efforts regarding system changes - Performs other duties as assigned. MEASURED BY: - Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position. EDUCATION: - Associate’s Degree or equivalent experience. CompTIA A+ or Microsoft MTA certification preferred. - Experience with Active Directory, Citrix XenApp, and Microsoft 365 preferred. CREDENTIALS/LICENSURE: - None MINIMUM EXPERIENCE: - 2+ years of experience in an IT support position. POSITION REQUIREMENTS (ABILITIES & SKILLS): - Broad knowledge of multi-level desktop/laptop computer systems, applications and/or equipment. - 2+ years’ experience with Microsoft Windows, Office, and other typical end-user support issues. - Ability to diagnose and resolve hardware, software, networking and printing issues. - Basic understanding of LAN/WAN technologies. - Previous experience providing phone support and remote technology to resolve end-user issues. - Ability to speak before groups of people, either in-person or virtually. - Ability to communicate technical information to non-technical personnel. - Successful completion of IHA competency-based program within introductory and training period. - Requires the ability to drive to office locations. MINIMUM PHYSICAL EXPECTATIONS: - Physical activity that often requires keyboarding and phone work. - Physical activity that often requires extensive time working on a computer. - Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting. - Physical activity that sometimes requires lifting, pushing and/or pulling under 50 lbs. - Specific vision abilities required include close vision, depth perception, peripheral vision - Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, etc - Must hear and speak well enough to conduct business over telephone or face-to-face - Requires the ability to drive to office sites. MINIMUM ENVIRONMENTAL EXPECTATIONS: - This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.

Qualifications

• IT Support (2+ years)
• Associate degree or higher
• Are you aware that this role will require commuting to various IHA offices within a 60 mile radius?
• Valid Regular Driver License (DL) in Michigan (MI)

Benefits

Company

Ministry located in Michigan