Field Services Technician I

Overview

The Field Services Technician I position provides primary support for end-user devices and network hardware to our client providers and staff. The role involves performing user support, maintenance, training, installation, and project coordination as required in the support of assigned systems. The position requires on-site support for our client administration and practices. Key Responsibilities ● Researches, evaluates, installs, configures, and troubleshoots all hardware peripherals ● Defines and takes proactive steps necessary to avoid problems and minimize or eliminate system downtime ● Troubleshoots local practice network, systems, and applications to identify and correct malfunctions ● Works closely with the service desk team and leadership regarding hardware and network support ● Installs new software as directed ● Moves IT equipment as needed and ensures that all information delivered to offices ● Adheres to pre-defined SLAs and Service Desk Metrics ● Works with IT Leadership and our client Compliance Officer on HIPAA compliance ● Provides off-hours support on a rotating basis (on-call) ● Prioritizes telephone, email, and service desk inquiries as well as determines when to escalate ● Communicates effectively with our client personnel to ensure coordinated efforts regarding system changes ● Performs other duties as assigned Schedule and Shift Details ● Full time, 40 hours per week, In Office position

Qualifications

• Associate degree or higher
• 1+ years of experience in ANY of the following:
  • Citrix
  • Active Directory

Benefits

Company

Ministry located in Michigan