Service Desk Analyst I

Ann Arbor, MI 48103
Contract
1/5/2026 - 1/4/2027
1 opening
$23.00 per hour (estimated)

Overview

Join our client as a Service Desk Analyst I, where you will be the first point of contact for hardware and software issues. You will provide essential support to end-users, ensuring their technology needs are met efficiently and effectively. This role requires strong communication skills and the ability to troubleshoot various IT problems while maintaining a positive customer service experience. Key Responsibilities ● Respond to all customer contacts (phone, email, voicemail) efficiently. ● Troubleshoot various hardware and software-related issues. ● Ask fact-finding questions to resolve customer issues. ● Provide education to customers while assisting with their requests. ● Document requests and issues in a ticketing system. ● Maintain a positive attitude while providing excellent service. Schedule and Shift Details ● Available for off-hours support on a rotating basis (On-Call).

Qualifications

Required
  • Associate degree or higher
  • Help Desk Support (1+ years)
  • Microsoft Windows (1+ years)
  • Active Directory (1+ years)
  • Citrix (1+ years)
  • 1+ years of experience in ANY of the following:
    • Microsoft Office
    • Microsoft Azure

Benefits

Professional Development Opportunities

Company

Ministry located in Michigan

Rewards up to
$3,943.20
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