Member Experience Advocate
Job Closed
Overview
Are you interested in joining a new type of healthcare company, whose mission is to radically improve the health of urban communities, one block at a time? If this sounds like your cup of tea, we’d love to have you join us as our Member Experience Advocate. In this role, you will be a key member of our care team and will play an integral role in defining and delivering a state-of-the-art experience to members. The Member Experience Advocate acts not only as the initial point of contact in our clinical hubs, but also plays a vital role in the overall flow of the hub. Duties include welcoming members who visit the hub for a clinical appointment or who are taking advantage of the social and community services we have to offer. You’ll also be coordinating community-based programming in the hub and tracking member activity using both Epic and Commons, our proprietary care facilitation system. You’ll ensure that, regardless of the circumstances, members are treated with respect and dignity, and always feel at home. Top Reasons to Love This Job: 1. Competitive salary offered 2. Great health insurance 3. Generous PTO Top “Must-Have” Skills for This Job: 1. You have healthcare experience, and/or 4+ years in another service related field in customer-facing positions 2. You are eager to be part of an interdisciplinary team, including physicians, nurses, social workers, community health partners 3. You have a High School Diploma or equivalent **Candidate needs to live in or around 15 minutes from the Brooklyn area**
Company
We are the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most. Founded in 2017 on the premise of local health, we are backed by some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.