Client Onboarding & Implementation Analyst

Overview

Job Description The ideal candidate will be happy to wear two different hats: First as an implementation analyst, helping lead the onboarding of newly acquired ambulatory sites and clinics. Second as a member of the Project Team, gathering requirements from customers, utilizing Vizio and MS Project to move requests through the project process, and involving leadership when necessary. Position responsible for managing customer expectations and aligning their strategic initiatives with Solution Segments within the Information Systems Department. This individual provides leadership and direction in the deployment of clinical and other ISD initiatives to the facilities. Must be able to demonstrate strong operational knowledge and moderately complex technical skills necessary to analyze current processes and develop re-engineering strategies that align with the business plan. Cerner experience is a strong "nice-to-have." Must demonstrate the ability to manage multiple projects and understand customer workflow and key critical success factors. Must exhibit a professional attitude and presence. Principal Accountabilities o Plan and develop an educational strategy that provides customers the necessary skills to adequately perform job functions and meets the demands of the changing environment. o Develops tools that measure the efficiency and effectiveness of the position accountabilities. o Identifies clinical and other system application requirements through process and workflow analysis. o Provides leadership to projects assigned to the department. o Assumes responsibility for the success of assigned projects. o Demonstrates in-depth, detailed technical knowledge of application systems and ability to identify and translate process issues impacting patient care. o Lead the integration of individuals into multiple work teams. o Identify the technological advances available in the healthcare industry. o Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. o Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization, serves as a customer resource. Required skills & experience (the "must haves" to be considered) Minimum Qualifications Education: College Degree or equivalent industry experience in Healthcare with IT experience Licenses/Certifications: (None) Experience / Knowledge / Skills: o Industry training and experience in the implementation of large and complex Information Systems in a Health Care environment o Basic knowledge of IT, Microsoft Office tools (specifically PowerPoint, knowledge of adult learning principles and instructional design o Experience directing the delivery of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction o Experience in resolving more complex Customer issues o Excellent communication skills What you need to know - This position is based in Houston, TX. Local candidates will earn strong initial consideration. - Experience leading the onboarding of new customers is a huge plus. - Neither a Bachelor's degree nor a PMP are requirements but would be "nice-to-haves." - There is no technical build/software development in this role. Cerner experience is preferred from an exposure perspective.

Benefits

Company

Health System - care delivery, physicians and health solutions to create a truly integrated health system.