Manager, Nursing and Community Care

Overview

Job Title Manager, Nursing and Community Care Job Description In this role, you will provide direct service to the organization's members as part of our innovative care model, designed to address the complex health and social challenges of high-risk, high-need populations living in urban neighborhoods. You will a mobile care provider, extending out in the surrounding neighborhood and community. It is integral to our care model that we meet people where they are, both physically and emotionally. Given this, your work will frequently take you out into the community to provide care in settings that work best for our members. As a Manager, Nursing and Community Care, you will work with a panel of members to improve their health holistically. You will support members when they leave the hospital, receive new diagnoses, are preparing for a procedure, are managing their chronic illnesses, are in pain, or when they need additional education. You will provide a necessary bridge to specialty care, homecare services, and other facility services. You will directly manage our team of RN Care Managers. You will also provide clinical support to our large team of Community Health Partners, who will serve as members’ main point-of-contact and coordinator. You will work alongside, and will be supported by, a care team associated with each member, whose work is focused around a Member Action Plan (MAP). Required Skills and Experience - You have a current, unrestricted North Carolina RN license - You have 5+ years of experience providing clinical services to Adult and Geriatric individuals with co-occurring chronic medical and behavioral health conditions - 3+ years directly managing a team of RNs (or higher clinical training) - Willing to work a full-time, Monday to Friday, with a Saturday Rotation - Familiarity and willing to travel within Charlotte neighborhoods (home-based member visits) and it’s Healthcare systems (hospitals and rehab centers) - Experience as an active participant in continuous quality improvement projects within a provider setting - Possess exceptional triage, coordination and clinical assessment skills - Phenomenal communicator; you approach care interactions with warmth and thoughtfulness - Demonstrated the ability to affect change, and have been effective in helping a member or patient adapt new habits, or change behaviors - Excited about how technology can support your work and help drive the ongoing evaluation toward new and better care - Independent self-starter, a leader, and a strategic thinker who is excited about the big picture of whole community health, and the ongoing evaluation and iteration of our care model (Nice to have) - Experience working collaboratively with an interdisciplinary care team, and specifically working alongside community health workers or care coordination staff. - Management experience in an Ambulatory care setting - Experience in homecare, hospice, acute care, and/or care management. - Multi-lingual preferred (Spanish, French Creole) - Unrestricted North Carolina Driver’s License and vehicle for daily usage What You Need to Know - Supervise the RN team both clinically, managerially, and administratively - Perform 1 on 1s, case, and chart reviews to ensure clinical quality - Help interview and grow the RN team - Ensure ongoing professional and clinical learning and development for the team - Along with the rest of the clinical health team, develop programming and new initiatives based on member needs (i.e. support groups, educational sessions, co-location initiatives, new partnerships with local community agencies, presence at community events, etc.) - Work daily within our custom-built care facilitation platform, which will enable you to collect data, organize information, track tasks, and communicate with staff, patients, and family. This platform is being built for a mobile workforce, and you will be among the first cohort to field-test our technology, provide feedback to the product development team, and, over time, become part of a super-user group to assist in onboarding and supporting others - Participate in a rotating schedule of weekend and holiday coverage

Benefits

Company

We are the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most. Founded in 2017 on the premise of local health, we are backed by some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.