Outreach Specialist

Overview

Job Title Outreach Specialist Job Description In this role, you will be a part of the first team in Charlotte, North Carolina providing direct services to members, who face economic and social challenges in addition to having mental and physical health needs, through our innovative care model. You will be mobile and field-based in the community. It is integral to our care model that we meet people where they are, both physically and emotionally. As an Outreach Specialist, you will be responsible for locating and connecting with members that we believe would benefit from the organization's care model, and engaging with them around their needs. This initial conversation or series of conversations with members will begin the intake process, and will be the stepping-off point from which a member is connected to a Community Health Partner to develop a long-term, trusting relationship. Until this connection is fully made, you will be a member’s point person, available and accessible to assist with whatever may be needed, to troubleshoot, to educate, and to be a listening ear. You will work alongside, and will be supported by, a care team associated with each member. Required Skills and Experience - You have experience with patient navigation, management, or any kind of direct service provision. - You have a passion for working within the community you are a part of, or have been a part of in the past. - You excel at empathy and human interactions, and want to improve the health of individuals and whole communities. - You are an independent self-starter and a strategic thinker who is eager to learn, improve, and grow. - You are excited about how technology can support your work and help drive the ongoing evaluation toward new, better, care. (Nice to have) - Experience working with individuals with mental health and substance use diagnoses. - Training in motivational interviewing, behavioral activation therapy, or problem solving treatment. - Direct familiarity with clinical settings. - Experience with community outreach or community organizing. - Multilingual - Unrestricted North Carolina Driver’s License and vehicle for daily usage What You Need to Know - Provide telephonic, written, digital and face to face outreach and engagement services for each eligible member. This will also include group welcome events and community outreach events. - Use available data to learn more about a potential member and inform the outreach process. - Complete the intake and consent process, and provide a handoff to the Community Health Partner or other care team lead upon full enrollment into the organization. - Engage and foster trust quickly with members, acting as the face of the organization and the key point-of-contact to assist members prior to full enrollment. - Meet with members in their homes and neighborhoods; all of your work will be done in the field. - Participate in case conferences for members you have engaged to recommend an appropriate team and interventions.

Benefits

Company

We are the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most. Founded in 2017 on the premise of local health, we are backed by some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.