Client Services Manager

Overview

Top Reasons to Love This Job: 1. Opportunity to work for a technology-driven care management company 2. Be apart of a progressive and community minded organization 3. Earn a competitive salary and comprehensive benefits Top "Must Haves" for This Job: 1.Minimum of a four-year Bachelor degree; emphasis in business preferred 2. 3+ years of health care industry experience is required 3. 3+ years of external client/account management experience is required 4. LPN/RN is a plus 5. Project management experience is a plus 6. Must be an effective communicator, ability to work effectively and productively with varied levels of personnel, including senior executives and external clients Preferred Qualifications: 1. Experience with utilization review and utilization management programs 2. MS Office skills of Word, Excel, PowerPoint, and MS Project is required 3. Excellent customer service and follow-up skills 4. Strong broad knowledge of healthcare industry, healthcare benefit administration, network contracting, and authorization/claims cycle 5. Ability to work effectively and productively with varied levels of personnel, including senior executives and external clients 6. Strong meeting facilitation skills are required; extensive experience and knowledge in facilitating group decision making and balancing the voice of the customer 7. Strong collaboration skills are required; extensive experience in developing relationships and strategies to achieve high client satisfaction 8. Self-directed, highly motivated; demonstrated experience in prioritizing, multi-tasking work independently in a fast-faced, changing environment is required Tell me about this job: As an energetic, polished, and passionate professional the Client Services Manager is responsible for a health plan clients’ success and satisfaction with client. As the day-to-day leadership contact for the client, the Client Services Manager will work closely with all departments and staff to ensure the highest level of client satisfaction as well as providing exceptional leadership that balances the “voice of the customer” with the operational capabilities and values of client. This position will be directly responsible for managing the service requests, reporting, and performance standards of assigned clients. This position will be effective at achieving client retention, service measures, and growth goals through fostering internal and external relationships while balancing decision making needs of the client with company current and future capabilities.

Benefits

Company

A technology-driven, care and benefit management service that enables individuals to live healthier lives in their homes. Our proven clinical model connects individuals to intelligent care delivering independence at lower costs.