Outreach Specialist Lead

Overview

Experience: 1. You have experience with community outreach, especially with difficult to reach individuals 2. You have experience walking door-to-door, with public speaking, or previous sales experience and training 3. You have experience managing a team and overseeing day-to-day personnel needs 4. You excel at empathy and human interactions, and want to improve the health of individuals and whole communities. Nice to have: 5. Experience working with individuals with mental health and substance use diagnoses. 6. Training in motivational interviewing, behavioral activation therapy, or problem solving treatment. What you need to know: -Supervise a team of 5-8 outreach specialists, each having a panel of ~100 members to engage -Organize and manage community outreach events -Collaborate with the Community Health Partner (CHP) Leads on outreach and engagement initiatives involving CHPs -Manage and track all aspects of outreach activity, including outreach performed by other care team members, to insure best practices are followed and performance goals are met -Develop and iterate on best practices for engaging ‘difficult to reach’ members -Utilize data obtained from outreach activity in Commons, including success rate by time of day, geographic area, and other variables, to optimize our outreach strategy -Provide training to new hires, as well as ongoing in-services to all team members including daily planning and logistics, as well as documentation in Commons -Accompany other team members on outreach visits to provide in-person support and guidance

Benefits

Company

We are the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most. Founded in 2017 on the premise of local health, we are backed by some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.