Sr. Director of Customer Success (Acct. Mgmt.)

Overview

Required skills & experience (the 5 “must haves” to be considered) 1. 5+ years in customer success leadership role or other relevant experience 2. Prior responsibility for customer growth and revenue metrics (e.g., retention, referrals, expansion, upsells, cross-sells) 3. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level 4. Up to 20% travel may be required 5. BA/BS Degree Preferred (not mandatory) skills, experience, and education - Knowledge of industry-standard CRM and customer success tools - Familiarity with industry-standard data analytics tools - Experience in digital health, medical devices, or SaaS What you need to know - This is a full-time, highly strategic role sitting on-site in Nashville, TN - Position reports directly to and works alongside the CEO Example Positional Responsibilities - We are seeking a LOVER of delighting customers, gleaning actionable insights from data, and driving strategic initiatives across a small, but quickly growing organization. We are seeking someone who will be committed to helping us achieve ambitious objectives. - Create initiatives to drive greater customer adoption and engagement - Drive additional revenue sales within existing customer health systems in the form of additional clinics, additional devices, upsells, cross-sells, and new pricing strategy - Use intimate knowledge of customers to inform new product features and co-create targeted innovation roadmap with Product team - Ruthlessly measure customer satisfaction and lead initiatives to strengthen our already high marks and ensure they are scalable as we continue to grow rapidly

Benefits

Company

Our apps detect common vision disorders early, while they can still be treated. We're helping pediatricians photoscreen to detect amblyopia risk factors in children too young for a visual acuity test.