Customer Success Manager

Overview

Required skills & experience (the 6 “must haves” to be considered): 1. Bachelor’s Degree in Business, Health Management, Public Health or related major. 2. 5+ years of experience in a B2B client management role in healthcare software or technology, or similar experience in healthcare consulting or professional services(**healthcare experience is an absolute must have for this role!**) 3. Experience selling software as a service (Saas) within a healthcare organization is a requirement for this role. 4. Experience working with a CRM platform; comfort using the CRM as a personal productivity management tool (i.e. activity logging) 5. Comfort level with data science and statistical thinking 6. Technical writing and documentation experience What you need to know: • Ability to effectively communicate technical information in non-technical terms • Up to 50% travel is anticipated • Establish and maintain trusted advisor relationships with client executives and project champions, ensuring that your activities are closely aligned with the customer’s business strategy and intended success metrics. • Demonstrate the business value of this client's platform by demonstrating a sound knowledge of the product and it’s application within the customer’s environment. • Participate during the implementation of the platform in collaboration with Professional Services, ensuring that customer adoption is successful.

Benefits

Company

We are the premier patient engagement company enabling superior engagement and care coordination across the continuum. As the proven healthcare technology partner, our suite of integrated solutions empower care providers to achieve the Quadruple Aim by reducing preventable readmissions, increasing CAHPS scores, improving labor utilization, and fostering patient and clinician engagement.