Outreach Specialist

Overview

JOB REQUIREMENTS • One year minimum of direct work experience in a sales or customer-facing role via written and verbal communication (experience in a call center highly preferred) • Impeccable oral/written communication and interpersonal skills • Strong service-oriented mindset with an emphasis on empathy • Uplifting attitude and dedication to work through dynamic situations • Comfortable and experienced with software technology, including Microsoft Suite • High attention to detail and strong execution skills • Must be comfortable with ambiguity, and able to work well without close supervision • Ability to use standard issue keyboard, mouse, wired phone, and screen for extended periods of time • Must be able to climb a set of stairs • High school diploma or GED • Must be 18 years old or older • Must be able to pass a pre-employment drug screen • Unwavering commitment in supporting the health of our community of Responders, patients, and partners WHAT YOU NEED TO KNOW: • Contact patients and families referred by our insurance and hospital partnerships to join our programs • Schedule enrollment visits and add new patients to electronic medical system, scheduling platform, and other databases • Coordinate services and ensure completion of all necessary paperwork • Troubleshoot technical issues faced by our community • Quickly exercise a high degree of good judgement and independence • Maintain a helpful and calm composure in simple or difficult situations alike, while always providing first-rate support • Recognize patterns and properly categorize support issues • Complete ad hoc projects and tasks as needed • Ability to work at an assigned office • Ability to accommodate holidays and the schedule below: New Orleans: Monday – Friday, 9 am - 5:30 pm

Benefits

Company

The client was founded to empower people to improve healthcare right in their own neighborhoods: we give patients direct access to healthcare professionals, and we give our Responders the opportunity to provide care in their communities. Client is a non-transport service and provides only on scene care. Above all, we believe the desire to do good and technology are powerful forces. By combining them, we can make the world a kinder, safer, healthier place one neighborhood at a time. This localized approach also allows us to help our friends and neighbors with non-life-threatening conditions, connecting them with healthcare options for lasting care within their communities.