Technical Delivery Optimization Associate

Overview

Required skills & experience (the 5 “must haves” to be considered): 1. Bachelor’s degree in Business, Computer Systems, or a related field required 2. At least 5 years of experience in healthcare with a strong interest/background in technology and operations 3. Embraces and thrives on change – both experiencing and delivering 4. Demonstrated record of success in performance delivery, optimization, project management, implementation, and diverse operational projects across departments/businesses 5. Deep understanding of process design, build, and integration with the ability to measure and manage scoped change, thus ensuring value of the project is delivered 6. Experience with process improvement and change management is required. What you need to know: • Defining and building Enterprise Operations' Technical Delivery & Optimization program infrastructure • Operating as Business Owner for technology-driven initiatives designed to facilitate optimization of the core business and encourage adoption of technology across the enterprise and all lines of business • Defines and tracks KPIs, creates enterprise roadmaps and dependency mappings (project + workflow), creates risk and issue logs, designs custom operational impact assessments, and executes gap analyses to assess lessons learned and opportunities for optimization • Translates operational enhancement requests into business cases with clear priority and ROI, and collaborates with Product & Engineering (Software / Data / DevOps) on size, scope, cost, timelines, and technical delivery • Consults on scalable growth strategies for the organization to ensure the product portfolio and infrastructure stay on trend with evolving HIT industry standards • Collaborate with Product, Engineering, Operations, Health Services, Marketing, Compliance, Network, and Field teams pre-implementation to deliver the strategy to launch new technical and software capabilities. • Assist in creation of the strategic implementation plan for new technologies and capabilities – from crafting the value proposition to garnering buy-in across users and stakeholders. • Manage launch plans of new technology and technical optimization program initiatives. • Work with business and operational leaders from executive-level down to end users on operationalizing new product/software enhancements, builds, and capabilities. • Partner with Learning & Development and Clinical Training to ensure appropriate initial education and continued development of optimization program.

Benefits

Company

Since 2012, this client has been a trusted partner for the nation’s top health plans, health systems, post-acute care providers, and at-risk physician groups navigating the shift from volume to value. Their high-touch, proven care model fully supports patients from pre-acute through to the home. This client's patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions.