Dispatch Manager

Overview

Job Requirements: -Bachelor’s degree from an accredited university or equivalent work experience -2+ years experience in real-time operations and people management at a high growth company (Emergency Medicine Dispatcher experience required) -Previously managed and trained a medium or large size department of employees/contractors -Impeccable oral/written communication and interpersonal skills -Ability to remain flexible and thrive in ambiguity -High attention to detail and strong execution skills -Strong service-oriented mindset with an emphasis on empathy -Uplifting attitude and dedication to work through dynamic situations -Comfortable and experienced with software technology, including Microsoft Suite -18 years of age or older -Unwavering commitment in supporting the health of our community of Responders, patients, and partners What you need to know: -Manage a team of Supervisors and Dispatchers to support daily operations of handling inbound calls and monitoring support operations of multiple markets -Drive the success of your team to meet all SLAs while maintaining high levels of team morale, enthusiasm, and engagement -Track and report key metrics on a regular basis, which includes meeting defined commitments and deadlines -Identify and escalate product or process gaps which impact efficiency, operations, and product planning -Establish and drive exceptional standards for Dispatch operations to ensure everyone is performing efficiently and within compliance -Own day-to-day management of the team, including scheduling, payroll, and handling escalations -Facilitate and oversee training, performance, and quality operations for team members -Project manage one-off projects assigned to team members -Recruit and hire new team members -Foster a healthy, motivated, and collaborative culture while developing the team with their professional growth -Collaborate and communicate efficiently across cross functional partners that impact short and long-term department goals -Ability to work at a assigned office -Support daily Dispatch operations; this role will require schedule flexibility and the ability to assist on holidays and weekends as necessary

Benefits

Company

The client was founded to empower people to improve healthcare right in their own neighborhoods: we give patients direct access to healthcare professionals, and we give our Responders the opportunity to provide care in their communities. Client is a non-transport service and provides only on scene care. Above all, we believe the desire to do good and technology are powerful forces. By combining them, we can make the world a kinder, safer, healthier place one neighborhood at a time. This localized approach also allows us to help our friends and neighbors with non-life-threatening conditions, connecting them with healthcare options for lasting care within their communities.