Outreach Specialist

Overview

Required skills & experience: 1. Minimum of High School Diploma required 2. Community Health Worker Certificate preferred 3. Minimum of 2 years experience working in health, social, or community services required 4. Must be bilingual in English and Spanish What you need to know/ Job Requirements: 1. Find member populations that are difficult to locate (homeless, severe mental illnesses, substance use, medically underserved, in need of preventive services, etc.) 2. Enroll members into programs and services by effectively communicating their value 3. Work with members to provide effective and efficient service coordination 4. Provide on-site/in-home member assessments for safety risk, health needs, and barriers to care 5. Develop service plans and guides with members and providers that include health management goals 6. Engage members to achieve health management goals using health coaching, motivational interviewing, and problem solving techniques 7. All mileage is expensed to company

Benefits

Company

The company engages members through personalized face-to-face interaction, driving increased participation in risk adjustment, case management, and other clinical and quality outcome initiatives. Our team of highly-trained outreach specialists are consistently successful in reaching members that cannot or have not been engaged through standard outreach campaigns. We can be used for short-term, targeted initiatives or high-touch, long-term programs, and can be customized to meet a plan’s specific needs for members in any market and line of business. We seamlessly integrate into the programs and vendor relationships that are already in place, and can be running within 90 days. Our services have been used to engage members for in-home assessments and health risk assessments, connect members to case management, close members’ care gaps, and coordinate better care for members by addressing the social determinants of health. In-person engagement of high-risk, high-need members delivers superior results. Developed over time, our disciplined approach includes hiring the right staff and equipping them with the training and tools necessary to achieve high levels of member engagement and satisfaction. In the field, we act as an ambassador, demonstrating the plan’s commitment to educating and connecting members with appropriate services. Moving beyond call center campaigns, our solutions ensure appropriate risk adjustment revenue while improving medical management and quality measures for the plan.