IVR Java Developer with AWS Connect

Tampa, FL 33601
Contract

Job Closed

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Overview

Required skills & experience (the 8 “must haves” to be considered) 1. AWS Connect is an absolute must-have 2. 3+ years of experience in IVR Call Flow, telephony and Speech Recognition experience 3. Ability to design call-flows from requirement documentation and workshops 4. Expert knowledge of 1 or more IVR development environment such as Genesys composer, Avaya AOD, Voice Objects / CXP etc 5. Hands on experience with Java, JavaScript or other OOB language 6. Working knowledge of IVR Environments and Operating Systems 7. Working knowledge of telephony technologies including call routing, SMS, VOIP 8. Understanding of APIs and web services What you need to know What you need to know - This is a six-month, contract-to-hire opportunity - There are two total roles available. This listing is based in Tampa, FL. Another opening is in New York City. Job Summary Participate in the design, development and delivery of solutions on IVR solution Develop efficient and high performance call flows Create unit tests to maximize code coverage and cover end to end business scenarios Support existing architecture and code Documents call flows and design as needed Work with other teams to understand scope and design efficient solution Collaborates within the Agile framework, fosters a team approach to software development and delivery Ensure all code developed follows DevOps practices

Company

Inside every team member is a spirit defined by the drive to explore new frontiers, an intellectual curiosity, a need to challenge the status quo, and the inspiration to mind the greater good–all while impacting the bottom line. It all adds up to a culture of innovation. Every member of our organization is empowered to innovate by challenging the norms. This spirit of cooperative disruption drives every contributor to think beyond today and build collectively for a better tomorrow. Digital innovation engineering is in our blood and is infused in everything we do from client success to social responsibility.
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