Customer Engagement Representative

Overview

Required skills & experience 1. Prior sales experience in a call center (required) 2. Excellent sales and customer service skills with proven track record What you need to know 1. Answer incoming calls from potential customers/patients and convert to dispatches 2. Providing excellent customer service to all calls is critical 3. Achieve goal of 10%+ conversion rates of dispatches 4. Participate in coaching sessions with Manager on a daily/weekly basis 5. Report to the Customer Experience Manager 6. Schedule may fluctuate depending on the need

Benefits

Company

The client was founded to empower people to improve healthcare right in their own neighborhoods: we give patients direct access to healthcare professionals, and we give our Responders the opportunity to provide care in their communities. Client is a non-transport service and provides only on scene care. Above all, we believe the desire to do good and technology are powerful forces. By combining them, we can make the world a kinder, safer, healthier place one neighborhood at a time. This localized approach also allows us to help our friends and neighbors with non-life-threatening conditions, connecting them with healthcare options for lasting care within their communities.