Manager, Laboratory Partnerships

Overview

Required skills & experience: • Minimum 6 years of experience in a CLIA and/or CAP-certified high-complexity laboratory, including personnel management. • Deep understanding of laboratory operations, processes, and procedures. • Strong technical skills and excellent troubleshooting ability. • Experience with clinical test development/assay validation. • Experience managing partner/vendor relationships and performance. • Exceptional communication skills; demonstrated ability to present and influence effectively at all levels of an organization. • Detail-obsessed and process-oriented, with strong organizational skills. • An entrepreneurial self-starter that can dive in and operate with little or no supervision. • Prior experience in a fast-paced, high-growth environment a plus. • Bachelor’s degree required. MS or BS in medical technology, clinical laboratory science, chemical, physical or biological science preferred. What you need to know: • Reporting directly to the VP of Operations, the Manager / Senior Manager, Laboratory Partnerships will work hand-in-hand with our partner labs to scale operations, streamline workflows, and deliver a top notch experience for our customers. • Drive the vetting, contracting, integration, training and onboarding of new partner laboratories. • Manage partner laboratory relationships and performance, including defining and tracking performance metrics / KPIs. • Build strong relationships with partner lab operations personnel and executive stakeholders; serve as the key point of contact for all partner lab communications and issue escalations. • Proactively identify and address lab partner risks, and ensure the prompt resolution of issues. • Collaborate with clinical, compliance, and customer experience stakeholders to iterate on and improve partner laboratory processes / SOPs as they pertain to Everlywell samples. • Advise laboratories on best practices for managing consumer-initiated, at-home test kits. • Collaborate with leadership, internal stakeholders, and partner labs to launch and scale new tests, enter new markets, and support new customer types. • Partner with Customer Care to address customer experience issues and opportunities related to lab processing. • Provide feedback to Product on opportunities for digital and physical product improvements to streamline lab operations.

Benefits

Company

We believe that health tests shouldn’t be hard to get – or hard to understand. Our experience is simple. You order one of our kits online, you collect your sample from home and return it via pre-paid mail to one of our fully-certified partner laboratories. A board-certified physician in your state will review and validate your results before you get them. We provide a complete, easy-to-read results report online in just a few days. Our comprehensive tests measure key biomarkers through samples that are collected in the comfort of your home. We empower individuals by providing easy access to health data. We are proud to offer 30+ consumer-initiated, regulatory-compliant tests…without a lab visit.