Customer Experience Manager

Overview

"Must-have" skills for this job: • At least 5 years managing or supervising a team in a call center environment. • Experience with call center management software and reporting • Ability to work independently, adhere to a work schedule and manage regular duties with minimal supervision from home. • Previous sales experience preferred. • Ability to adapt in an ever-changing company. About this job: Are you someone who is passionate about customer service? Do you think customer service may just be the most important function in any company? Do you LOVE being in a leadership position where you have the power to help others develop their skills? Are you looking to grow and learn new skills while contributing your current skillsets to a growing company? In this role, you will lead a customer experience team to deliver outstanding support to DBS customers. You will be responsible for standardizing their operations, ensuring SLAs, coaching, customer de-escalation and holding the team accountable to "go the extra mile" for each DBS customer.

Benefits

Company

The Demo Corporation was founded on the belief that customers demanded hard work and meaningful demonstrations from companies. Founded in 2007, the company has expanded into multiple divisions--all with the same dedication to quality demonstrations. Demo Business Services delivers great demonstrations to companies in the financial, insurance, legal and consumer sectors.