Customer Success Manager

Overview

Required skills & experience: • 3+ years of Experience in Sales/Customer Success/Account Management • Experience demonstrating software applications in customer-facing scenarios • Proficiency in business applications (e.g. Microsoft Office Suite or Google G-Suite) and customer relationship management (CRM) software • Willingness to travel, as needed • Bachelor's Degree • Strongly Prefer candidate with healthcare sales/ customer success background that is comfortable working with physicians and clinical staff. What You Need to Know: • Accurately forecast and report on the role’s key performance indicators • Provide technical and solution leadership during onboarding process by demonstrating full range of product features & capabilities and the benefits to clinicians and patients (via in-person or virtual product demos) • Successfully onboard new customers by researching the clinician’s environment (patient mix, procedure volumes, etc.) and personalizing training based on knowledge gained • Establish strong rapport and credibility with clinicians and staff as an expert on AffirmHealth’s software and related processes • Maintain up-to-date detailed knowledge of the product/solution/services, and be able to present and discuss the benefits in relevant terms • Maintain and track customer data including onboarding & activation rates, product utilization, and churn • Understand and effectively respond to customers’ changing clinical or operational issues and challenges

Benefits

Company

We founded this organization with the goal of helping front-line healthcare providers deliver better patient care through clinician-facing software. Our advance care planning software helps providers generate revenue, increase patient satisfaction, and improve population health.