Application Support Specialist

Overview

The client is seeking an Application Support Specialist to join our busy and growing team. This is a unique opportunity for a self-motivated and customer driven technical support specialist to interact with all facets of a software engineering life-cycle within a fast-paced company working with cutting edge technology. Successful applicants will have a passion for serving customers, a proactive approach for troubleshooting technical issues, and a working knowledge for managing Linux servers from a remote SSH session. This role requires an innovative thinker who is constantly striving to improve customer experience. Shift would span 9 am - 6 pm CT. Responsibilities: - Use command-line tools and logs to identify the source and scope of an issue. - Receiving and taking ownership of incoming support tickets to resolution. - Monitoring and adhering to SLA requirements on support tickets. - Escalate issues when necessary, tracking related progress and updating customers. - Perform system installation, upgrade and maintenance operations. - Monitor site performance and proactively remediate issues. - Participate in rotating weekly on-call shift for hard down incidents on premium support clients. - Achieve quarterly performance goals and initiatives. - Adhere to HIPAA standards and strict security standards. - Analyze ticket trends and recommend process, system, and product improvements. - Curate internal and end-user documentation and training material. - Manage incidents through online ticketing system. - What would make you a great fit - Proficiency with using command-line tools to support services running on remote Linux hosts. Qualifications: - 2 years Deskside Support/Troubleshooting experience. - 2 years experience with remote support and VPN usage. - Ability to learn and adapt to rapid product changes. - Strong client-facing customer service skills. - Ability to translate technical information into user facing communication. - Proficiency in evaluating error log files and proving root cause analysis. - Ability to work independently from a ticketing system and collaboratively through internal communication channels. - Proactive problem solving and forward-learning work ethic. - Prefer a fast-paced environment with rapidly changing requirements and procedures. - Ability to follow projects through to completion with minimal direction and oversight. - Working knowledge of medical imaging terminology and procedures is a plus but not required. - Strong attention to detail surrounding HIPAA compliance and security guidelines.

Benefits

Company

Developer of a information platform designed to offer biomedical research and collaboration. The company's platform provides an efficient, reproducible and collaborative imaging AI infrastructure, enabling organizations to enhance speed-of-discovery, funding opportunities and reputation while reducing overhead and IT costs.