Client Success Manager

Overview

Required skills & experience: • 5+ years of client services and/or account management experience • Must come from a Healthcare, Consumer Goods or SaaS background • Looking for candidates that have client facing experience, delivering "white glove" service, who are data driven, business judgement lead, and have a bias to action. • Track record of success growing a book of business across multiple key/strategic accounts • Highly analytical, strategic thinker and data driven, but also a creative problem solver • Strong executive presence, communication (verbal and written) and presentation development skills (experience with Keynote preferred) • Speediness, resourcefulness and responsiveness to internal & external parties on short deadlines - ability to prioritize quickly • Prior experience in a fast-paced startup environment a plus • Bonus points if you’re familiar with SQL and Tableau What you need to know: • Own the client relationship in full, representing the "voice of the customer" to exceed expectations and ensure client success. • As an operational & process ninja, you're in the trenches executing on the program, solving problems and putting out fires where needed. Anything it takes for the client! • Work closely with the Implementation and Sales teams to launch, manage, and scale partnerships to align with and exceed company objectives. • Work with Product & Engineering to help shape and prioritize development backlog. • Develop, maintain and manage a client scorecard. • Own the budget, P&L and all reporting as it relates to the partners’ program, participating in regular business reviews with leadership and stakeholders. • Develop and maintain cross-functional relationships across the company and act as a liaison between company and partner organizations. • Proactively drive weekly/monthly/quarterly business reviews with partners to discuss performance and align on upcoming initiatives. • Handle the big picture and the tiny details.

Benefits

Company

We believe that health tests shouldn’t be hard to get – or hard to understand. Our experience is simple. You order one of our kits online, you collect your sample from home and return it via pre-paid mail to one of our fully-certified partner laboratories. A board-certified physician in your state will review and validate your results before you get them. We provide a complete, easy-to-read results report online in just a few days. Our comprehensive tests measure key biomarkers through samples that are collected in the comfort of your home. We empower individuals by providing easy access to health data. We are proud to offer 30+ consumer-initiated, regulatory-compliant tests…without a lab visit.