Customer Success Manager
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company
Our client connects businesses with qualified candidates to contract or hire through the unique combination of people and technology—to access talent in ways not previously possible. Sourced through our ever-growing, specialized network of vetted recruiters, our technology platform matches expert recruiters to open positions, providing key insights to accelerate hiring. Our platform helps businesses fill even the most challenging reqs, while providing better hiring experiences for everyone: hiring managers, talent acquisition teams, recruiters, and candidates alike. Our client's employees are passionate about improving hiring for everyone. We are located in Nashville, TN with people spread all across the United States. Professionals who join our client embrace these values: • Driven - We are driven to give outstanding experiences and outcomes. • Bold - We are transforming traditional hiring with speed and transparency. • Growing - We value curiosity, learning and improving ourselves and our industry. • Accountable - We stand behind our commitments and take pride in how we show up every day. • Caring - We care about transparency, openness, dignity and respect for our colleagues, clients and our industry.
overview
Position Summary The Customer Success Manager (CSM) is responsible for managing and growing client accounts. The CSM will design, develop, implement, and perform tasks related to securing client renewals and filling job positions for Relode customers. The position requires direct customer interaction, ultimately building strong client relationships and promoting Relode’s core business. Essential Duties and Responsibilities • Directly manages all phases of the client lifecycle for assigned accounts: -Client Implementation -Client Support -Job Coverage -Client Renewal & Growth • Operates as point of contact for assigned clients by establishing relationships with key decision makers and delivering qualified candidates. • Ensure job coverage on all positions • Identify and cultivate new business opportunities within assigned accounts • Conduct Quarterly Business Reviews in conjunction with Account Executives • Deliver value and cultivate relationships with Talent Advisor community. • Facilitates and maintains consistent activity and result levels for the following: Monthly Key Performance Indicators, candidate submissions, interviews, hires and revenue. • Manage multiple client accounts effectively Education and Experience • Bachelor’s degree • 2+ years of experience in sales/account management. • Previous Customer Success experience preferred • Extensive experience in account development and proven ability to close sales • Proficient computer skills (e.g. MS Office, Outlook, Excel, CRM software)