Technical Support Analyst

Overview

Required skills & experience: 1. Bachelor’s Degree strongly preferred or experience in lieu of one. 2. Minimum 1 year experience. 3. Working knowledge/experience in system administration of Microsoft, Mac, and other. 4. Experience with troubleshooting mobile platforms. 5. Working understanding/knowledge of advanced networks/firewalls/etc with some linux experience. What you need to know: 1. Opportunity to join a high-growth company providing innovative new products and services to NICU teams and families. 2. Seeking candidates with great troubleshooting skills. 3. The systems you'll be working with are heavily network based with a bit of basic python scripting and linux system administration. 4. Opportunities to expand your technical skills and knowledge with on-the-job learning/training opportunities.

Benefits

Company

Our virtual platform provides hospital NICUs, PICUs, ICUs, Surgery and other departments with a robust clinical and patient/family virtual communication and patient education system. Our application provides families with 24-hour access to view their loved one via any device that has an internet connection (smartphone, PC, tablet, etc.). Today, the platform has advanced to become the only virtual solution that provides a comprehensive critical patient engagement strategy. We support the entire care continuum to improve patient and family engagement, care team to family communication and caregiver education.