Provider Onboarding/Support

Overview

Job Description This company was started to be the advocate for clients and providers. For Providers, we allow you to focus on doing what you love by handling all of the billing, credentialing, marketing, and administrative duties. For clients, we make it easy to find a world class mental health provider that’s covered by their insurance. If you're passionate about customer service and mental health, we'd love to hear from you! Role Description: • Become an expert on our electronic health record and be able to provide initial and on-going training on the system and related applications • Onboarding providers to our system • Serve as the primary point of contact for our network of therapists ensuring that every therapist is delighted • Answer therapist questions in a timely manner by effectively problem solving and troubleshooting issues • Communicate with therapists via phone, email, and video calls • Collaborate with care coordination and billing teams to resolve certain questions • Develop processes to streamline support • Take an account management approach to growing our provider network and keeping Required Qualifications: • 1 year of customer support or similar experience • Bachelor’s degree required • Experience at a healthcare or technology company • Previous experience with EMR/EHR system implementation or support • Account management experience • Experience working with product / software development • Outstanding customer service skills, including the ability to interact with all types and skill levels of individuals • Exceptional levels of kindness, professionalism, and promptness • Excellent communication skills, both written and verbal, are required • Ability to work independently and demonstrate initiative is required. Self-starting is a must

Benefits

Company

This company was started to be the advocate for clients and providers. For Providers, we allow you to focus on doing what you love by handling all of the billing, credentialing, marketing, and administrative duties. For clients, we make it easy to find a world class mental health provider that’s covered by their insurance. If you're passionate about customer service and mental health, we'd love to hear from you!