Patient Operations Manager

Overview

Overview We’re looking to hire a Patient Operations Manager to oversee one of our most crucial teams - the ones who ensure incoming patients get matched to the right providers in a timely and seamless experience for the patient. This is a ground level opportunity at a fast growing start-up! Who You Are You love business process, have experience in operations in high growth environments, and love leading front line operations teams. You care about making the healthcare system better for patients, and want to have a direct hand in managing the team that ensures patients are set up for success. You want executive level visibility and want to be an essential member of our growing team. Most importantly, you’re excited to help us bring our vision to life and make an impact on millions of people with behavioral health challenges, while working on a supportive, collaborative, hard-working team. What you and your team will be doing • Oversee our scheduling and matchmaking team • Build and improve internal processes to save time and remove friction • Understand Patient pain points in the process and make recommendations for how to remove/reduce them • Hire, manage and developing a team that provides leverage at a crucial stage of a patient’s journey with Path • Above all - acting like an owner and constantly solving problems to grow the business as fast as possible while maintaining a great experience for patients and providers What We’re Looking For • Strategic problem solver: able to identify the root cause of a problem, prioritize how urgent/important it is, structure the key elements and exercise sound judgement in solving it • Process builder / manager: loves building structure and order from chaos, able to build scalable, efficient solutions to complex problems, competent at managing and improving process on an ongoing basis • Mission-oriented: Passion for a mission-driven company focused on disrupting an industry to help patients heal • Strong communicator: A natural communicator who can break down process into fine details but also pull up and communicate at the executive level • Eager to get going: Entrepreneurial spirit & and willingness to hustle and get your hands dirty; Desire to operate in fast-paced, sometimes ambiguous environment • Relevant experience: Bachelor's Degree or equivalent applicable experience, demonstrated experience overseeing front line teams in operations departments of fast growing companies • People leader: Experience with people management and building highly motivated teams Benefits: • Comes with equity at a series A start-up • Benefits (Healthcare, vision, dental) • 401(k) with a percentage of employer contribution no matter what you invest • Remote role • Technology Stipend (Macbook, keyboard, monitor, etc.)

Benefits

Company

This company was started to be the advocate for clients and providers. For Providers, we allow you to focus on doing what you love by handling all of the billing, credentialing, marketing, and administrative duties. For clients, we make it easy to find a world class mental health provider that’s covered by their insurance. If you're passionate about customer service and mental health, we'd love to hear from you!