Director of Customer Success

Overview

Required skills and experience: - You’re a leader that your teammates are excited to work with every day. - 2+ years of management experience leading CS teams in a software or HR services company - 2+ years experience leading teams in a SaaS or subscription software company - Proven experience leading teams, driving software & service adoption and leveraging customer success best practices - Proven ability to develop strategies, translate them into initiatives and track successful delivery - Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams - Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning - Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity - Able to collaborate across the organization and with external stakeholders - Experience successfully working with senior (C-level) executives - Holds strong operational skills that will drive organizational efficiencies and customer satisfaction - Willing and able to address escalated client issues with speed and urgency - Demonstrates professional behavior reflective of Relode’s mission statement, philosophy and values. - Local to Nashville area highly preferred, but will consider remote for an All Star candidate. What you need to know: At Relode, we believe when you get the people thing right you can build teams that can change the world. We’re a high-performance culture with laser focus on building world class products and a team that our clients love. We’re a leader for the Customer Success team with a track record of success and desire to build a company together as we continue rapid growth. When a new client signs on to access Relode’s network of recruiters and labor market data, they aren’t just getting a new software & services vendor - they’re getting a partner. We view ourselves as an extension of their Talent Acquisition team, taking on their recruitment challenges and hiring goals as our own.

Benefits

Company

Our client connects businesses with qualified candidates to contract or hire through the unique combination of people and technology—to access talent in ways not previously possible. Sourced through our ever-growing, specialized network of vetted recruiters, our technology platform matches expert recruiters to open positions, providing key insights to accelerate hiring. Our platform helps businesses fill even the most challenging reqs, while providing better hiring experiences for everyone: hiring managers, talent acquisition teams, recruiters, and candidates alike. Our client's employees are passionate about improving hiring for everyone. We are located in Nashville, TN with people spread all across the United States. Professionals who join our client embrace these values: • Driven - We are driven to give outstanding experiences and outcomes. • Bold - We are transforming traditional hiring with speed and transparency. • Growing - We value curiosity, learning and improving ourselves and our industry. • Accountable - We stand behind our commitments and take pride in how we show up every day. • Caring - We care about transparency, openness, dignity and respect for our colleagues, clients and our industry.