Partnerships Manager

company

Health technology company focused on reimagining the healthcare technology stack to enrich every patient-physician interaction. We use wearable tech, voice interface, and artificial intelligence to relieve administrative burdens and improve outcomes.

qualifications

• 5+ years of experience in ANY of the following:
  • Healthcare IT/Saas
  • Management Consulting
  • Customer Success
  • Sales Engineering
• Have you worked for EPIC in the past 2 years?
• Do you reside in any of the following states? CA,CO,FL,GA,IL,MA,NC,OR,SC,TX,UT,VA,WA,NY,DC,PA

overview

Required skills and experience: *5+ years sales engineering experience at an enterprise level working with health systems or payers *Experience understanding enterprise customer needs and translating them into achievable goals *Passionate about supporting and transforming customers’ experience *Technical and programming language experience a plus, but not required *Experience in RCM a plus, but not required What you need to know: *Own the ultimate success of our customers, ensuring they realize the full value of the platform *Obsess over outcomes for our customers, serving as their advocate and an ambassador to drive transformation for our health system partners *Develop and deliver a roadmap to success, advising customers on reaching business goals *Prepare and lead presentations with director and executive-level customer counterparts *Drive product adoption and ongoing usage of the product, while delivering customer happiness at the patient, clinician, and account level *Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement *Become an expert on the product and integrations, while keeping up with industry trends in data, analytics, and automation *Align internally with engineering and product teams to grow our platform Additional Details: As a Customer Success Manager, you will be responsible for orchestrating the customer relationship, driving effective product adoption, and advising on technology within our ecosystem to ensure customers are getting immense value from our offerings.

benefits