Implementation Lead

Overview

Required skills and experience: *Have 2+ years of customer success or implementation at a health system, payer, EHR company, or third party in the healthcare IT space; *Have experience understanding health system / customer needs and translating them into achievable goals; *Have the ability to translate technical concepts to a variety of audiences from technical to operational to executive; *Passionate about supporting and transforming customers’ experience *Flexible with travel in this abnormal time. (Travel would start low but could increase to 25%) What you need to know: Our Implementation Leads are responsible for installing and ensuring the success of the company products. Individuals in this role specialize in a functional area and product or set of products. Key counterparts at the customer site are VPs, operational leads, and IT leads over their functional area of scope. Additional job details: *Own discovery and scoping of the software for our customers; perform in-depth troubleshooting to identify root cause while understanding the customer’s skill level and communicating in the manner most appropriate; *Maintain and own project plan for the implementation and ensure software is executed within the customers workflows with the highest value and ROI; *Own resolution of high priority items during post-implementation phase. As account moves into stabilization, transition ownership to Support; *Ensure our customers are on the optimal configuration settings for your area of scope across accounts (and shared ownership with other Implementation Leads for shared settings); *Facilitate cross-functional meetings with product team and ensure the product roadmap matches customer needs for your area of scope.

Benefits

Company

Health technology company focused on reimagining the healthcare technology stack to enrich every patient-physician interaction. We use wearable tech, voice interface, and artificial intelligence to relieve administrative burdens and improve outcomes.