Customer Script Integrations (CSI) - Brentwood

Overview

Company Description We are a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging and improving the quality of life for our customers through innovative design and compassionate customer service. We’re looking for top-tier talent to support our mission. Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan. Vision/Mission Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence. We are backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human level approach? Then look at opportunities with us, where changing the world is just one result of doing your life’s best work. We are in search of insurance specialists to deliver outstanding customer service in the overall coordination and processing of patient medication orders and refills. Your daily duties will include talking with patients, doctors, and facilities in order to process prescriptions and enter data accurately and efficiently in multiple computer systems. We’re looking for experienced, compassionate, patient focused insurance specialists with exceptional customer service, data-entry, and communication skills. Typical Day: • Enters data quickly and accurately in multiple systems. • Provide exemplary customer service to all patients and caregivers. • Adjudicates patient claims. • Problem-solving • Communicates with doctor offices, pharmacies, and our customers to ensure superior customer service. • Meet metrics daily based on team and business needs. • Maintain updated customer records with strong attention to detail and compliance with HIPAA standards. • Ensure orders are processed in a timely manner and meet clinical requirements prior to fulfillment. • Other duties as assigned. Required Skills: • Strong computer and typing skills are required. • Ability to use multiple software programs to fulfill medication orders. • Ability to solve problems and communicate issues clearly. • Team-oriented and the ability to thrive is a fast-paced environment. • Strong attention to detail and accuracy. • Flexible and proactive to meet varied patient needs. • Self-motivated and able to work independently. • Dedicated to excellence and quality. • Able to collaborate with other healthcare professionals. • Proficient in MS Office suite (Word, Excel, Outlook, etc.). • Prior experience with third party billing, customer service and data entry, preferred. • Passion to help people and enrich their lives. Bonus but not Required: • Pharmacy or Insurance Experience • Prior experience with third party billing, customer service and data entry, preferred. Required Education, Experience, Certification, Licenses: • Expert user of MS Office Suite (Word, Excel, Outlook, etc.) • Strong data entry and phone skills required. Additional Requirements • Must be 18+ years of age. • High school diploma /GED required. • Must be able to read, write and speak fluent English. • Employment is contingent upon successful completion of a drug screening and background check Benefits In addition to competitive salary and a unique opportunity to thrive at a growing company, we offer various formal benefits as well. INSURANCE, PAID TIME OFF, & RETIREMENT Full-time employees receive Sick days, Vacation days, and Holiday Pay as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, and Vision insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.

Benefits

Company

Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence. The Problem: we were founded by a second-generation physician who became frustrated because most chronic diseases can be managed by medications - so long as they are taken at the correct dose and time. However, medication adherence rates drop drastically over time - particularly when medication regimens become more complex (e.g. more prescriptions, more pills, more administration times). Our founder recognizes that healthcare professionals are not immune to this problem in their own practice. The low adherence statistics are due to the poor design of the current prevailing system. To combat this, we use human-centered design, innovation, and technology. The Solution: Remove all impediments to adherence including the burden of remembering dosage and timing, coordinating refills, wasting time standing in line at a pharmacy, and confusion between pills. We provide a better user experience with real live people for support all for no extra cost. Features: This offering is designed to serve people who manage multiple prescription and over-the-counter (OTC) medications. Every 30 days, customers receive a personalized roll of pre-sorted prescription medications, vitamins, and OTC medications with clearly-marked dates and times to make managing them easy. Any ointments, lotions and inhalers, are included, too. Each delivery includes a label that explains what each pill is and how it should be taken in easy-to-understand language. Customers can email or call their assigned pharmacist any time to ask questions or clarify instructions.