Engineer - Reporting

Company

The leading provider of enterprise quality management and control software for the financial services industry. The nation’s most prominent lenders, servicers and financial institutions rely on Audit Quality Management & Control Software™ to improve audit throughput and quality while controlling costs, including: -3 of the top 5 and more than 50% of the top 50 independent mortgage lenders; -2 of the top 5 loan servicers; and -2 of the top 5 depository institutions. Unlike other quality control platforms, only we deliver Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, our clients get responsive support and access to our experts to maximize their investment.

Overview

Required skills and experience: 1. Bachelor's Degree or higher from an accredited university/college in a related field strongly preferred, but will accept comparable work experience 2. Minimum 10 years of technical troubleshooting and resolution, requirements gathering and documentation 3. Minimum 5 years technical support experience 4. Documented competency in SQL and other coding languages preferred 5. Relevant technical certifications desired 6. Advanced knowledge in JIRA, Confluence and SQL 7. Advanced knowledge in administering reporting tools, including but not limited to Progress® Telerik®, Tableau, SAP Business Objects 8. Strong knowledge of Microsoft Office and Google Suite 9. Working knowledge of Automated Compliance and Evaluation System (ACES™) preferred What you need to know: 1. Full-time remote opportunity 2. This position is very technical; looking for folks who can read and write SQL and build reports 3. Will be working with backend tables so understanding of how tables relate to each other is required Interview process: 1. Google Meet interview 2. Google Meet interview with technical team 3. Google Meet with the head of department Job selling points: 1. High-growth company with low turnover 2. Unlimited PTO 3. Openly communicative team 4. Opportunity to get involved with other departments 5. Full benefits including 401k matching and bonus potential Additional job details: 1. Monitors reporting performance metrics, performs research and collaborates with Operations, clients and IT to document and facilitate resolution 2. Uses fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to client issues 3. Acts as an effective technical interface between clients and the IT and Product teams 4. Writes and reviews complex technical JIRA bug tickets originating from Operations 5. Researches, monitors and collaborates with product development on enhancement request originating from Operations 6. Serves as Progress® Telerik®, Tableau, SAP Business Objects administrator, troubleshooting, testing and developing fields/tables as required

Benefits