Manager of Project Implementation

Company

This company is home to the world's largest collaborative data community, which is free and open to the public. It's where people discover data, share analysis, and team up on everything from social bot detection to award-winning data journalism. They make it easy for everyone—not just the "data people"—to get clear, accurate, fast answers to any business question. Their cloud-native data catalog maps your siloed, distributed data to familiar and consistent business concepts, creating a unified body of knowledge anyone can find, understand, and use.

Qualifications

• a customer facing implementation project management role (7+ years)
• Managing Teams (3+ years)
• Do you have experience building documentation, process, and best practices as you go?
• Do you have experience interviewing, on-boarding, training and managing Implementation Project Managers?
• Do you have experience with a Start-up or early-stage company?
• Are you fully vaccinated for COVID-19? *Full vaccination = 2 or more weeks have passed since the second dose in a 2-dose series (Pfizer or Moderna vaccines) or since the first dose in a single-dose vaccine (Johnson & Johnson’s Janssen vaccine). Vaccine must be approved/authorized by the FDA

• What are the largest team sizes you've managed?
• Associate degree or higher
• What are you minimum salary expectations to consider making a move?
• Valid Project Management Professional (PMP)
• How would you describe your familiarity with Data Management or Data Governance?

Overview

Job Summary: We’re looking for a Manager, Customer Engagement to build, scale, and lead our team of Engagement Managers, while maintaining their own customer engagements through the implementation process. They will work with the management team to develop and implement repeatable processes that lead to successful, platform deployments and positive customer experiences. This person will work cross-functionally with Sales, Solutions Architecture/Engineering, and other teams across the company to ensure customer needs are met. Top "Must-Have" Skills for this job: • 7+ years of professional experience in a Project Management or Implementation Management role in a technology environment • Experience in small to mid-size SaaS organization during periods of high growth • Customer focused with a passion for providing quality service and solid results • Strong understanding of analysis and project lifecycle methodologies • Understanding of key business metrics, with the ability to provide strategic analysis and consult with senior leaders • 3+ years of experience building and managing Project Delivery teams • Proven experience developing, coaching, and managing Remote Teams working on multiple complex projects • Ability to make decisions based on a broad range of issues, to solve a variety of problems • Experience with various CRM, ERP, and or Customer Success tools to clearly track customer requirements and journey • PMP Certification (nice to have) • Undergraduate Degree (required) Selling Points: • Fully Paid Benefits for the whole family (Medical, Dental, and Vision) • Open PTO and personalized Wellness incentive • Hybrid/Remote Opportunity (we understand employees are people with a life outside of the office) • Tight-knit Team of Start-up veterans • Generous Bonus Structure • Regularly scheduled team Events (Game Nights, Rock Climbing, etc.) • Charitable corporate programs and volunteer events throughout the year • And much more! *Schedule: Fulltime | Monday – Friday, 8-5pm CST, Hybrid/Remote Role

Benefits