Front Office Specialist

Overview

Overview Concentra, one of the largest health care companies in the nation, has an opening for a Patient Service Specialist. Working in the front office is one of the most important roles in our company. You are the face of Concentra to our communities. We will rely on your ability to maintain a calm, friendly and welcoming demeanor under just about any circumstances. Concentra offers limitless growth opportunities so you can continue to build your career in the health care field. You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience. Responsibilities As the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative duties. THE DETAILS • Greets patients and visitors, communicates wait times and directs them accordingly. • Obtains authorization as needed to process patients for services needed. • Checks patients in appropriate patient management system in accordance with client company protocols. • Explains all required forms to patients and ensures proper completion of all paperwork. • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly. • Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer’s protocols. • Files paperwork, medical records and correspondence according to defined company procedure. • Maintains inventory of office supplies and printed forms. • Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms. • Follows HIPAA guidelines and safety rules • Attends center staff meetings and participates in ongoing training • Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required. • Assists Center Administrator in managing daily administrative functions. • Complete understanding and ability to perform in all aspects of front office operations • Performs duties to achieve or exceed established service standards • Assists in maintaining a neat, clean and orderly appearance throughout the facility Qualifications JOB REQUIREMENTS: • High school graduate or equivalent • One year of experience in customer service environment preferred • Demonstrated Intermediate knowledge of PCs, word processing, and data entry • Demonstrated excellent customer service and communication skills WORK ENVIRONMENT AND CONDITIONS: • Fast paced, deadline-oriented office environment Schedule: 7:30am-4pm M-F Lunch break: 30 minutes Work address: 10860 N. Mavinee Drive Oro Valley, AZ 85737

Qualifications

• Customer service (1+ years)
• Data Entry (1+ years)

Company

We’re focused on improving the health of America’s workforce, one patient at a time. We started in occupational medicine and physical and occupational therapy, treating workers for injuries and helping employers keep their employees safe and healthy on the job. Our goal is to provide quality patient care while treating everyone with friendliness, skill, and respect. As we’ve grown, we’ve expanded into urgent care, wellness services, administration, onsite health and wellness centers, and telemedicine. All these services together make achieving health easier and more accessible for our patients, clients, and colleagues.