Provider Onboarding/Support

Overview

The Role: We’re looking for a Provider Relations Associate who will be an essential member of our Provider Relations Team. You will be responsible for owning the full onboarding provider experience and ensuring our providers have a great initial introduction to our network and are set up for success. You Will: ● Be an expert on our electronic health record system and provide initial and post onboarding training via video call training sessions ● Utilize internal resources to provide support and training customized to the provider’s needs ● Serve as the primary point of contact for our network of providers to ensure each one receives the highest level of support ● Responsible for answering provider questions in a timely manner by effectively problem solving and working across internal departments to troubleshoot issues ● Communicate with providers via phone, email, and video calls ● Collaborate with internal care coordination and billing teams to resolve issues and questions ● Analyze current onboarding process and develop new operational processes to streamline and improve provider experience ● Become the voice of our providers and collect feedback to continually to drive forward improvements and enhance the both the provider and patient experience You Have: ● 1+ year of customer support, account management, or similar experience ● Bachelor’s degree from an accredited college or university ● Outstanding customer service skills, including the ability to interact with all types and skill levels of individuals ● Excellent communication skills, both written and verbal ● Ability to work independently and demonstrate initiative ● Passionate about teaching / training / and helping our providers Ideally You Have: ● Experience at a startup, healthcare, or technology company ● Previous experience with EMR/EHR system implementation or support ● Experience working with product / software development

Qualifications

• Customer Support (1+ years)
• Bachelor's degree or higher
• Do you have experience working at a healthcare or technology company?
• Do you have experience using an EMR/EHR system?

Benefits

Company

This company was started to be the advocate for clients and providers. For Providers, we allow you to focus on doing what you love by handling all of the billing, credentialing, marketing, and administrative duties. For clients, we make it easy to find a world class mental health provider that’s covered by their insurance. If you're passionate about customer service and mental health, we'd love to hear from you!