Quality Assurance Specialist

Overview

The Role The Quality Assurance Team works to support our mission of delivering quality care by supporting our providers in delivering quality care. Quality Assurance Specialists review provider notes to ensure they are consistent with best practices, and engage with providers to give feedback and direction. You Will ● Review documentation scorecards for our network of providers ● Leverage our support ticketing system to communicate with providers and provide guidance ● Answer provider questions and train them on next steps where needed ● Communicate proactively, both internally with colleagues and externally with providers You Are ● Highly organized and detail oriented ● Experienced in quality assurance, customer service, or training experience a plus ● Motivated to succeed, with a high standard of excellence ● A strong written and verbal communicator ● Passionate about Path’s mission to expand affordable mental healthcare ● Available to work a regular shift between 8am and 6pm PT Our team We are a fun, upbeat, and remote-first team united by our mission of simplifying behavioral healthcare services. We trust our employees to do what’s best for patients and our fellow team-members without bureaucracy. We prioritize self care and are building a sustainable business for the long term. As Part Of Our Team, You'll Receive ● The ability to work from wherever you want within the continental US ● Competitive pay and benefits that don't change based on your location ● Unlimited paid time off and flexible scheduling ● Medical, dental, and vision insurance through our employer plan ● The equipment and support you need to ensure your home office sets you up for success

Qualifications

• Are you able to work M-F either 8am-5pm or 9am-6pm Pacific Time?
• 1+ years of experience in ANY of the following:
  • Customer Service
  • Quality Control (QC)

Benefits

Company

This company was started to be the advocate for clients and providers. For Providers, we allow you to focus on doing what you love by handling all of the billing, credentialing, marketing, and administrative duties. For clients, we make it easy to find a world class mental health provider that’s covered by their insurance. If you're passionate about customer service and mental health, we'd love to hear from you!