Customer Success Director

Remote
Full-time

Job Closed

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Overview

We are looking for a strategic, results-driven Client Success Director (CSD) to engage, retain, and enable our clients. The CSD is ultimately responsible for the complete post-sales lifecycle of a portfolio of clients. As a CSD, you will be the primary advocate for each client, guiding them along a path to success. You’ll be working with a wide range of client personas. The ideal candidate will be as passionate about our mission, as they are about providing an exceptional experience for every client. You will play a critical role in helping us achieve our mission. Top "Must-Have" Skills for this job: • 5+ years of professional experience in Customer Success Manager / Director position • 5+ years of experience working on a Customer Success team in an SaaS, start-up environment • Previous experience working with enterprise, Fortune 500 Clients • Proven ability to lead a meeting/command a room • Demonstrated versatility in communicating complex technology-related business issues to audiences with a varying range of technical experience • Proven ability to lead a meeting/command a room • Excellent written and oral communication skills • Bachelor’s Degree - technical degree, aptitude, or experience (nice to have) Selling Points: • Fully Paid Benefits for the whole family (Medical, Dental, and Vision) • Open PTO and personalized Wellness incentive • Hybrid/Remote Opportunity • Tight-knit Team of Start-up veterans • Generous Bonus Structure • Regularly scheduled team Events (Game Nights, Rock Climbing, etc.) • Charitable corporate programs and volunteer events throughout the year • And much more! *Schedule: Fulltime | Monday – Friday, 8-5pm CST, Hybrid/Remote Role *Travel: 35% | Nationally (once travel opens back up again)

Qualifications

Required
  • Do you have experience with a Start-up or early-stage company?
  • Once travel resumes, are you willing/able to meet the occasional travel requirements (35%, Nationally)?
  • Are you fully vaccinated for COVID-19? *Full vaccination = 2 or more weeks have passed since the second dose in a 2-dose series (Pfizer or Moderna vaccines) or since the first dose in a single-dose vaccine (Johnson & Johnson’s Janssen vaccine). Vaccine must be approved/authorized by the FDA
  • 5+ years of experience in ANY of the following:
    • a Customer Success Manager/Director role
    • working on a customer success team in a SaaS start environment
Preferred
  • Bachelor's degree or higher
  • How would you describe your familiarity with Data Management or Data Governance?
  • Do you direct client facing experience with Fortune 500 Companies? If yes, what companies?

Benefits

Full Benefits 401(k)

Company

This company is home to the world's largest collaborative data community, which is free and open to the public. It's where people discover data, share analysis, and team up on everything from social bot detection to award-winning data journalism. They make it easy for everyone—not just the "data people"—to get clear, accurate, fast answers to any business question. Their cloud-native data catalog maps your siloed, distributed data to familiar and consistent business concepts, creating a unified body of knowledge anyone can find, understand, and use.

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