Tech Support Engineer

Overview

We are looking for a Technical Support Engineer to join our growing team in Austin, TX. You will have the unique opportunity to provide technical support for our open-data community members and enterprise clients alike. You understand that delivering truly exceptional technical support experiences to clients requires advanced product and technical acumen, and the commitment to bring that knowledge together with collaboration and strong interpersonal skills to guarantee a positive client experience every time. Top "Must-Have" Skills for this job: • 1+ year of professional experience in a Software/SaaS Customer Support Role • 1+ year of experience with SQL (ability to construct complex SQL queries) • Strong troubleshooting skills and ability to diagnose/solve complete technical issues • Hands-on experience with Python, Shell Scripting, and APIs (or other programming languages) • Excellent communication skills working directly with customers to resolve reported technical issues • Detail-oriented and the ability to manage and prioritize multiple issues • Ability to work Remotely as a part of a Hybrid on-site/remote team Selling Points: • Full Benefits (Medical, Dental, and Vision) • Hybrid/Remote Opportunity • Fun, Collaborative Work Environment • Internal Growth Opportunities • And much more! *Schedule: Fulltime | Monday – Friday, 8-5pm CST, Hybrid/Remote Role

Qualifications

• a Software/SaaS Customer Support Role (1+ years)
• 1+ years of experience in ANY of the following:
  • SQL (creating complex queries)
  • Troubleshooting technical issues
• Are you fully vaccinated for COVID-19? *Full vaccination = 2 or more weeks have passed since the second dose in a 2-dose series (Pfizer or Moderna vaccines) or since the first dose in a single-dose vaccine (Johnson & Johnson’s Janssen vaccine). Vaccine must be approved/authorized by the FDA

• What are you minimum salary expectations to consider making a move?

Benefits

Company

This company is home to the world's largest collaborative data community, which is free and open to the public. It's where people discover data, share analysis, and team up on everything from social bot detection to award-winning data journalism. They make it easy for everyone—not just the "data people"—to get clear, accurate, fast answers to any business question. Their cloud-native data catalog maps your siloed, distributed data to familiar and consistent business concepts, creating a unified body of knowledge anyone can find, understand, and use.