Patient Advocate

Overview

Required skills and experience: At least 1 years of experience in a sales, customer service or health promotion role preferably in a medical setting. Experience preferred in promotion of healthy living (health care, hospitals, wellness programs, etc) What you need to know: As a newly created position, the ideal person will have understanding and strong flexibility in developing a consistent approach for excellent patient care. Strong collaboration will be necessary, with direction and guidance coming from various members of the population health teams, with the goal of patient excellence. Job selling points: We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few. FULL JOB DESCRIPTION Overview Our company strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Patient Advocate to join our growing team. Our ideal candidate will be deeply committed to nurturing our mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment. We aim to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient's needs first and improves the health status of our communities. Why Choose Us? We are a growing company! You will have the support and mentoring you need to become the best Patient Advocate you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment. We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few. As an employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. Our community is our family, and we are a family first community. Responsibilities As a Patient Advocate work directly with patients to navigate their individual care plans, and identify and reduce any barriers that they may face in receiving quality and timely care. Patient Advocate work directly with medical providers and other multidisciplinary team members to directly coordinate patient care. The Patient Advocate provides outstanding customer service and maintains a compassionate and welcoming atmosphere. The Patient Advocate provides effective customer service by exploring the needs and priorities of patients and office offerings. The Patient Advocate will provide effective customer service for all internal and external customers by using, excellent, in-depth knowledge as well as communicating effectively with team members. The Patient Advocate will develop trusting relationships with the patients and be the primary contact for your assigned patients. As a newly created position, the ideal person will have understanding and strong flexibility in developing a consistent approach for excellent patient care. Strong collaboration will be necessary, with direction and guidance coming from various members of the population health teams, with the goal of patient excellence. Identifies patient care requirements and goals by establishing personal rapport with patients and other persons in a position to understand care requirements. Establishes a compassionate environment through interactions with patients and caregivers. Documents patient interactions in healthcare systems. Monitors clinical status of patients (e.g., medication adherence and referral follow-ups) through dedicated EMR and software. Maintains continuity among staff by documenting and communicating actions, irregularities, and continuing needs, and escalates necessary information to medical providers. Maintains patient information confidentiality and privacy. Maintains a cooperative relationship among health care teams by communicating information, responding to requests, building rapport, and participating in team problem-solving methods. This is a strong multi-disciplinary team environment. Assists physicians and clinicians in orienting patients to their care plans and the network. Problem solves questions from patients or staff (e.g. problems with pharmacy, insurance, prior authorizations). Assists with specialty projects pertaining to the overall improvement and quality of care. Identifies and socializes opportunities to improve care journeys for patients Physically works from one assigned center when provider is present to provide real-time assistance to patients for identified care needs. Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel. Assists patients in selecting products. Suggests improvements & recommends solutions. Assist in offering product solutions. Demonstrates superior product knowledge; accurately describes the features & benefits of all products using the appropriate tools. Strives to achieve exceptional results on goals & competencies. Serve as primary point of contact for members as they engage the service - this includes inbound and outbound. Educate member on services within the membership as well as benefits members are entitled to through their health plans. Help members with scheduling and communicating with their care team - including primary care, specialty care, and urgent care providers. Help members with medication adherence via reminders and best practices Connect patients with community resources as needed. Maintain a record of patient interactions in electronic health record. Assist members with accessing their care team via technology, including via our app and telemedicine. Consults with XXX as needed. Responsible for coordinating delivery date and time, set expectations for pick up, seeks feedback about experience and asks for referrals. Develops and maintains a professional business partnership with the XXX. Achieve established sales and customer service goals and objectives Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training The ability to maintain friendly, cordial relations with all employees. The ability to build and maintain confidence and credibility with all employees. The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers. The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands. Ability to comply with Company standards of operations. Problem solves questions from patients or staff (e.g. problems with pharmacy, insurance, prior authorizations). Assists with specialty projects pertaining to the overall improvement and quality of care. Identifies and socializes opportunities to improve care journeys for patients Physically works from one assigned center when provider is present to provide real-time assistance to patients for identified care needs. Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel. Experience Requirements and Preferences: Education: High School Diploma or it's equivalent; Coursework or experience in Psychology, Social Work, Nursing or related allied health field are helpful Experience: At least 1 years of experience in a sales, customer service or health promotion role preferably in a medical setting. Experience preferred in promotion of healthy living (health care, hospitals, wellness programs, etc) Education Requirements: High School Diploma or Its Equivalent

Qualifications

• High School/GED
• Customer Service (CS) (1+ years)

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Benefits

Company

We offer treatment for a wide range of illnesses, injuries, and common conditions and provide a variety of wellness, diagnostic and screening services. Open seven days a week with extended hours, we offer patients the convenience of short wait times, and the ability to be seen by a provider without an appointment. Accepting most insurance providers and offers affordable self-pay prices for uninsured patients. Each clinic features multiple exam rooms, on-site lab testing, and X-ray capabilities. For more than six years, the clinic's “patient first” mentality has guided its mission to provide convenient and compassionate care to the communities it serves. Since 2009, Fast Pace has grown from one clinic in Collinwood to clinics throughout Tennessee, Kentucky, Louisiana, and Mississippi.