Customer Success Associate

Overview

Position Summary: The Customer Success Associate is responsible for supporting the customer success team on designated accounts. The CSA will perform tasks related to ensuring a smooth experience for Relode’s Talent Advisors, their candidates and the client. This position requires direct customer, candidate and Talent Advisor interaction, ultimately building relationships and promoting Relode’s core business. Essential Duties and Responsibilities • Supports the current Job Managers in the candidate lifecycle for assigned accounts: - Client Implementation - Client Support - Crowd Support • Ensure Crowd and Job Manager are supported for all roles • Deliver value and cultivate relationships with Relode’s Talent Advisor community • Facilitates and maintains consistent communication between client, Talent Advisor and candidate • All activities must be logged daily in the Relode platform. Education and Experience: • Previous experience in sourcing, recruitment, or HR • Proficient computer skills, Preferred knowledge of MS Office, Outlook, Excel, Salesforce, MS Teams, and Zoom • Team player, not afraid to take on new challenges in a ever-changing environment • Results-driven personality with an ability to execute independently.

Qualifications

• 1+ years of experience in ANY of the following:
  • Candidate Sourcing
  • Recruiting
  • Human Resources

Benefits

Company

Our client connects businesses with qualified candidates to contract or hire through the unique combination of people and technology—to access talent in ways not previously possible. Sourced through our ever-growing, specialized network of vetted recruiters, our technology platform matches expert recruiters to open positions, providing key insights to accelerate hiring. Our platform helps businesses fill even the most challenging reqs, while providing better hiring experiences for everyone: hiring managers, talent acquisition teams, recruiters, and candidates alike. Our client's employees are passionate about improving hiring for everyone. We are located in Nashville, TN with people spread all across the United States. Professionals who join our client embrace these values: • Driven - We are driven to give outstanding experiences and outcomes. • Bold - We are transforming traditional hiring with speed and transparency. • Growing - We value curiosity, learning and improving ourselves and our industry. • Accountable - We stand behind our commitments and take pride in how we show up every day. • Caring - We care about transparency, openness, dignity and respect for our colleagues, clients and our industry.