Operations Trainer

Overview

Required Skills and Experience: 1. Proven experience as a trainer in a call center/healthcare setting. 2. Understanding of effective teaching methodologies and tools. 3. Willingness to keep abreast of new techniques in corporate teaching. 4. Phenomenal communication, presentation and public speaking skills. 5. Organizational and time management abilities. 6. Critical thinking and decision making. 7. A deep and thorough understanding of the business or organization, since an trainer aims to maximize the organization's resources and build an efficient and productive workforce. 8. Strong verbal and written communication and interpersonal skills to understand problems, convey ideas, and conduct training, and all of these are carried out through words. 9. Creative and innovative thinking, which enables the employee trainer to keep things fresh to hold trainees' attention, and also improvise on their teaching style. 10. Excellent presentation skills to present and handle training programs effectively. 11. Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. 12. National Pharmacy Technician Certification is a plus. 13. High school diploma/ GED required. What You Need to Know: 1. This is a full-time onsite, Monday - Friday 8:30a-5:00p. 2. We are a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging. 3. Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. 4. We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan. Job Selling Points: 1. Full-time employees receive Sick days, Vacation days, as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. 2. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. 3. A 401k plan with employer contribution is available, too. Additional Job Details: 1. Engage all learners at all levels to improve performance 2. Design effective training programs 3. Deliver course material in both group and one-on-one sessions 4. Review course material and recommend changes, additions or deletions to enhance the effectiveness of the program 5. Maintain administrative records of all learners with 100% accuracy 6. Mentor, coach, and evaluate new hire's progress including skills assessments, call listening, and recommendations of termination for poor performers 7. Conduct quality assurance monitoring of new hires to ensure quality graduates to the production floor 8. Provide feedback to P&C and management on new-hires coming into the training program. 9. Support the annual recertification process to ensure site is 100% compliant in all required training 10. Reviews and acts on evaluation data and feedback provided by classes to improve the delivery and results of the training program 11. Liaise with managers to identify individual and team skills gaps 12. Ability to display good examples by demonstrating the skills that are being taught 13. Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management) 14. Critical examination of the trainees' understanding and progress and making necessary adjustments to the program 15. Ability to plan and schedule training sessions to minimize disruption to normal working

Qualifications

• Are you fully vaccinated for COVID-19 or willing to be fully vaccinated before you begin this job?
• teaching/ training new employees (1+ years)

• The schedule for this position is full-time, Monday - Friday8:30a - 5pm onsite. Does this work with your current schedule?

Benefits

Company

Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence. The Problem: we were founded by a second-generation physician who became frustrated because most chronic diseases can be managed by medications - so long as they are taken at the correct dose and time. However, medication adherence rates drop drastically over time - particularly when medication regimens become more complex (e.g. more prescriptions, more pills, more administration times). Our founder recognizes that healthcare professionals are not immune to this problem in their own practice. The low adherence statistics are due to the poor design of the current prevailing system. To combat this, we use human-centered design, innovation, and technology. The Solution: Remove all impediments to adherence including the burden of remembering dosage and timing, coordinating refills, wasting time standing in line at a pharmacy, and confusion between pills. We provide a better user experience with real live people for support all for no extra cost. Features: This offering is designed to serve people who manage multiple prescription and over-the-counter (OTC) medications. Every 30 days, customers receive a personalized roll of pre-sorted prescription medications, vitamins, and OTC medications with clearly-marked dates and times to make managing them easy. Any ointments, lotions and inhalers, are included, too. Each delivery includes a label that explains what each pill is and how it should be taken in easy-to-understand language. Customers can email or call their assigned pharmacist any time to ask questions or clarify instructions.