Director of Customer Success

Overview

Top "Must-Have" Skills for this job: • 5+ years of experience as a Director of Customer Success • Experience leading a Customer Success Team of 6+ in growth-stage, SaaS startup environments • Proven ability to provie direction for all Customer Success activities (onboarding, training, services, customer support) • Successfully delivered on NRR and adoption targets as a manager • Experience monitoring and reporting on renewal and growth forecast, overall customer health, churn • Ability to increase customer lifetime value through higher product adoption, customer satisfaction, and overall account health • 3+ years of experience using Salesforce, Tableau, MS Office, Gong.io, Confluence, or Slack • Excellent communication skills and ability to convey a unique vision to inspire customers • Self-starter, a planner, and a doer Selling Points: • Full Benefits (Medical, Dental, Vision) • Unlimited PTO • Wellness & Home Office Stipend • Join a company in the Growth Stage • Fully Remote • And much more! *Schedule: Monday - Friday, Core Business Hours | Remote

Qualifications

• High School/GED
• leading a Customer Success team of 6+ in growth-stage (5+ years)
• 3+ years of experience in ANY of the following:
  • Successfully delivering on NRR and adoption targets as a manager
  • Salesforce
  • Tableau
  • Leading a Customer Success team in a SaaS startup environment

• How many direct reports (Customer Success Managers, Managers of Customer Success, etc.) do you currently have?
• How do you measure success in your current role?
• How would you prevent customer churn?
• What is your full Interview Availability for the next week (Example: Wednesday, 2/9: 9-11am, 3-5pm CST)?

Benefits

Company

Our client is a Software Development company that provides a writing-enhancement service powered by a proprietary data set of more than 350 million job posts. They use AI to analyze job descriptions in real time, highlighting jargon, boring bits, and words that could come across as particularly masculine or feminine. They bring the world's most advanced language insights into your hiring and employer brand content. Inclusive, on-brand content, every time you write.