Customer Success Manager

Overview

DESCRIPTION We are growing and we’re looking for a Customer Success Manager to join our team. You’ll work directly with customers to ensure our company delivers the best value for their recruitment and hiring needs. What You'll Do * Build strong relationships with customers to understand their needs and ensure their success with the platform * Become a platform expert to provide solutions based consultation, training, and support * Maintain an understanding of your customer’s recruiting and employee placement strategy * Lead online webinars, reviews, and one-on-one conversations to educate customers on the features of our platform * Represent the voice of the customer and provide feedback to influence future product roadmaps * Serve as an escalation point for customers on key issues * Collaborate with Customer Onboarding Managers and Success Representatives to ensure a cohesive customer experience * Partner with the Sales and Product teams to determine upsell, cross-sell, and expansion opportunities Who You Are * 1-2 years experience in a Customer Success / Account Manager position * Strong customer-facing and presentation skills * Excellent written and verbal communication skills * BA or BS degree preferred * HR Tech experience is a plus but not necessary Perks & Benefits Competitive pay Medical, Dental, Vision, 401(k) Unlimited PTO Wellness Reimbursement Internal training programs In person events and activities Employee hubs and office locations nationwide Healthy life/work balance Fun, collaborative, and flexible work environment About Our Company We pride ourselves on putting people first. This starts at the heart of the company, where we’ve created a workspace where we can be unapologetically ourselves. We’re an eclectic and spirited bunch with amazing company culture, working together to revolutionize healthcare hiring. Our company helps over 4,000 US healthcare organizations recruit, hire, and onboard candidates from a single platform. We work directly with healthcare leaders to craft solutions for real people and grow alongside the industry we serve, and our work doesn’t go unnoticed. Inc. rated us the 19th fastest-growing private software company and #179 on their 2021 list of fastest-growing private companies in America. We’ve also achieved recognition from Capterra, Software Advice, and are an Indeed featured ATS Star Partner. We’re devoted to creating an excellent employee experience. Our team, culture, and benefits all make it an incredible place to work, so come join us! Interview process: 1 Hour Initial Interview 1 Hour Discussion w/ the VP of Marketing 1 Hour Discussion with Executive Leadership

Qualifications

• 2+ years of experience in ANY of the following:
  • Customer Success
  • Account Management

• Bachelor's degree or higher

Company

Our client is a technology company that provides hiring software designed specifically for the healthcare industry. They offer a recruitment management platform designed to help businesses streamline the hiring process, from posting jobs to screening, matching and analyzing candidates. The platform enables organizations to automate the posting of jobs across multiple job boards and social sites.